Fault Coordination Specialist National Accounts

As a Fault Coordination Specialist National Accounts, you will have a versatile role in which you interact daily with customers, colleagues, and external partners. You will join a dedicated team where collaboration is central and where your organizational talent truly makes a difference.

• A varied role in which no two days are the same.

• An important role within a team that supports national customers.

• A lot of responsibility and room to think along about process improvements.

• A pleasant working atmosphere with engaged colleagues.

• Opportunities to further develop yourself.

• Receiving fault reports via telephone, email, and other channels. 

• Registering and processing reports in the systems. 

• Scheduling and coordinating fault repair activities. 

• Liaising with customers, branches, suppliers, and subcontractors. 

• Monitoring the progress of reports and activities. 

• Informing customers and colleagues about status and scheduling. 

• Identifying recurring faults and opportunities for improvement. 

• Thinking along about structural process improvements for national accounts. 

As a Fault Coordination Specialist National Accounts, you are the first point of contact for customers and internal branches regarding faults and reports. You ensure that reports are correctly registered, scheduled, and followed up on. Thanks to your clear communication, customers always know where they stand. 

You are customer-oriented, maintain an overview, and know how to switch quickly between different tasks. You communicate clearly and feel responsible for the proper handling of every report. 

In addition, you possess: 

• At least MBO 4 working and thinking level. 

• 0 to 2 years of work experience, for example in an administrative, coordinating, or customer-oriented role. 

• Technical insight and the ability to assess contractual agreements. 

• Good organizational skills and attention to detail. 

• A proactive work attitude and problem-solving ability. 

• Good communication skills, both verbal and written. 

In addition, you recognize yourself in the following competencies: 

• Customer orientation 

• Expertise 

• Accuracy 

• Planning and organizing 

• Adaptability 

• Collaboration 

Do you want to play a central role in coordinating faults for national accounts and contribute to excellent service? Then apply immediately and tell us why you are the Fault Coordination Specialist we are looking for. We look forward to your response!