Technical Service Manager Eindhoven

As a Technical Service Manager at our Eindhoven location, you are the operational hub between the team of technicians, your colleagues in the office, and the customer. You lead a group of technicians, coordinate activities, and ensure that everything runs smoothly. You ensure the optimal deployment of resources and personnel, whereby a high occupancy rate and productivity are always at the forefront of your mind. You spend about 60% of your time out in the field. For example, you might start the morning with a workplace inspection on-site, discuss the progress of the work with the customer later in the day, and round off the day with the corresponding administrative tasks in our ERP system.

You lead the team, but you also maintain an overview of the entire project. Additionally, you are the point of contact for our customers and ensure that their questions are handled quickly and effectively. Your analytical eye makes it possible to see where we can improve.

• Leading a team of colleagues in the field and in the office;

• Responsible for the correct execution of renewal activities at our customers;

• Actively contributing to the improvement of work processes and the optimization of resource deployment;

• Assessing activities on-site, preparing quotes, and identifying commercial opportunities during the startup and execution of projects;

• Checking and processing the digital technician administration;

• Providing the digital financial transfer of performed activities;

• Collaborating intensively with, among others, the Operations Manager and the Business Office;

• Periodically acting as telephone on-call support outside of office hours for questions from technicians on duty;

• Training, coaching, and managing renewal technicians, including conducting performance reviews;

• Maintaining and strengthening relationships with existing customers and establishing contacts with potential new customers;

• Ensuring a safe working environment and overseeing compliance with all relevant laws and regulations.

No two days are the same, so you have a flexible attitude that allows you to switch gears quickly and always maintain an overview, even in challenging situations.

• Minimum HBO (Higher Professional Education) working and thinking level:

• Residing in the Eindhoven region;

• You have experience in leadership within a technical working environment;

• Technical insight is your strength;

• You are both customer- and result-oriented and can collaborate well;

• You are available for 40 hours.

Does this suit you? Send your CV and a motivation as to why you are the perfect person for this job. We are curious to hear your story!