Technical Service Manager Rotterdam

Our location in Rotterdam offers you an independent and varied role within a committed team, with:

• 25 vacation days and 13 ADV days;

As Technical Service Manager at our Rotterdam location, you are the operational hub between the team of technicians, your colleagues in the office, and the customer. You lead a group of technicians, coordinate activities, and ensure that everything runs smoothly. You ensure the optimal use of resources and personnel, where a high occupancy rate and productivity are always at the forefront of your mind. You spend about 60% of your time out in the field; in the morning you perform a workplace inspection, and later in the day you sit down with the customer to discuss the progress of the work.

You lead the team, but you also maintain an overview of the entire project. Additionally, you are the point of contact for our customers and ensure that their questions are handled quickly and effectively. Your analytical eye makes it possible to see where we can improve.

• Leading a team of colleagues in the field and in the office;

• Responsible for the correct execution of troubleshooting activities at our customers;

• Actively contributing to the improvement of work processes and the optimization of resource deployment;

• Training and coaching troubleshooting technicians, whereby you also take responsibility for performance reviews;

• Maintaining customer relationships;

• Supporting troubleshooting coordinators during peak periods by assisting them by telephone with incoming reports;

• Ensuring a safe working environment, whereby all relevant laws and regulations are strictly observed.

No two days are the same, so you have a flexible attitude that allows you to switch gears quickly and always maintain an overview, even in challenging situations.

• Minimum HBO (Higher Professional Education) working and thinking level:

• Residing in the Rotterdam region;

• You have experience in leadership within a technical working environment;

• Technical insight is your strength;

• You are both customer- and result-oriented and can collaborate well;

• You are available for 40 hours.

Does this suit you? Send your CV and a motivation as to why you are the perfect person for this job. We are curious to hear your story!