Alarm Centralist

• As an Alarm Centralist, you take emergency calls and ensure the dispatch of emergency services. Efficient and effective incident management is the priority for all parties involved.
• Our team is characterized by our professionalism and good cooperation with all internal and external chain partners within a pleasant culture.
• From traveler to employee: we find it very important that everyone feels safe, valued, and welcome at Schiphol.

The Alarm Centralist plays a crucial role in the event of an incident and also ensures the timely exchange of information to emergency services and stakeholders. For example, also to the colleagues who manage the logistical processes. Together with your colleagues, you ensure that Schiphol is prepared 24/7 for the timely and correct alerting of emergency services. And how you approach this? That is up to you. We rely on the way you show courage and trust in your own abilities. You will apply your talents to:

• receiving highly diverse emergency calls where you work decisively according to standard principles to collect the necessary information.
• dispatching various emergency services, including the VBB (Aircraft Firefighting) and regular Fire Department and Ambulance, for reports such as fire, urgent medical situations, and environmental incidents.
• maintaining control of the incident, whereby the Alarm Centralist adjusts based on information from the teams regarding the urgency or the scale of the request for assistance.
• scaling up and down an incident in consultation with the supervisor(s) of the relevant emergency service(s), whereby the Alarm Centralist can advise in the decision-making process.
• effectively collaborating with both internal and external parties such as the Meldkamer Noord-Holland, ambulance services, fire department, Royal Marechaussee, security, and the logistical management of Schiphol.

The position is performed in continuous service, meaning that you have a rotating shift schedule and must be available for every shift, including nights and weekends. This can have an impact on your physical and mental well-being; you must be resilient to this. In this role, you will start with training, a process that lasts approximately 6 months.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you work very goal-oriented with focus to achieve results, and being open to challenges and trusting in your own abilities. In any case, for this position you have:

• points of contact in terms of knowledge and experience with emergency services, including medical knowledge or aviation.
• experience with various computer systems and communication tools, such as telephone, mobile radio, and walkie-talkie.
• insight into your strengths and pitfalls and the ability to maintain control during incidents and in management.
• the ability to deal with resistance without losing control.
• good command of the Dutch and English languages.