Commercial Data Analyst

• Schiphol has 250 Retail, Horeca, and Services locations. These are of strategic importance for improving the passenger experience and Schiphol's earning capacity.
• To be able to realize our ambitions, a strategic plan has been drawn up.
• Based on this plan, we have already managed to achieve substantial improvements together with our partners. In the coming years, we want to further develop this with them. Having the right analyses and insights from data is essential for decision-making in this regard. To shape this, we are looking for a Commercial Analyst Retail, Horeca & Services to strengthen the team.

As a Commercial Analyst Retail, Horeca & Services, you are strategically and tactically responsible for the optimal development and use of data for the purpose of decision-making within the team and communicating this to stakeholders. How you achieve results within this? That is up to you. We trust the way you take charge, make choices, and take responsibility for them. Your most important tasks are:

• You are the first point of contact for internal and external stakeholders of Retail, Horeca & Services in the field of data, analytics, and commercial insights.
• Ensuring alignment with the Data & Analytics department, business partners, and other departments such as Marketing and Customer Insights.
• Facilitating performance management within the team in collaboration with Business Control by means of steering based on facts and analyses.
• Increasing the use of and proficiency with data among team members.
• You function as a connecting link between business, IT, and developers to continuously improve data, reports, and dashboards.
• Responsible for the further development of the RHS data roadmap and backlog in collaboration with the Data & Analytics team.
• Introducing data sources and analytical methods to increase the quality and depth of commercial insights.

Additionally, you have an important role in supporting the commercial development of the Retail, Horeca, and Services team in the field of Analysis & Insights. Based on analyses and business knowledge, you translate data into concrete insights and advise at both strategic and tactical levels. In doing so, you make use of a wide range of sources such as commercial (point-of-sale) data, research data, passenger data, and consumer and market developments for a wide range of issues such as:

• With which adjustments in the opening hours of F&B units can we optimize turnover?

• Which luxuries enable us to increase revenue per square meter?
• What is the impact of renovations on retail turnover?

With 3,000 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

• ... Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport? We also have a majority stake in Eindhoven Airport.
• ... how you, as a Commercial Analyst Retail, Horeca & Services, strengthen the Schiphol Commercial business area?

Making the passenger and customer experience at our airport even better while simultaneously achieving our commercial objectives. That is what we stand for as the Schiphol Commercial business area. We do this in various ways. For example, we offer our business customers attractive office space at Schiphol. We ensure good parking facilities for our passengers and work on sustainable mobility solutions. And the time passengers spend in the terminals? We make that pleasant with a wide range of shops and catering. Whether you work as a marketer, data analyst, business manager, or project manager; you are committed to a pleasant passenger experience. And to the financial growth of the hub that connects the Netherlands to the rest of the world.

With your analytical skills and eye for the customer's interest, you increase our commercial results and passenger experience. You want to have details well in order, are decisive, and get energy from challenging and improving existing processes. You realize that you can only be successful if you create support and are a reliable team player.

In addition, you possess:

• Completed university degree (WO) and at least 5 years of relevant work experience.
• Strongly developed analytical ability
• Proficiency in the Dutch and English languages;
• Experience with the use of Business Intelligence dashboards such as Power BI;
• Sufficient knowledge of statistics and programming languages to be able to communicate effectively with BI specialists and data scientists; (programming yourself is not necessary in this role)
• Excellent social skills: in a dynamic playing field with various professionals, you see through the situation and use your persuasiveness in combination with a fact-based approach;
• You enjoy working in a team, although you are able to achieve a lot independently.

• A good salary of € 5230,- to € 7257,- based on 36 hours (scale 12) depending on your knowledge and experience;
• A 13th month.
• You will receive an iPhone from us.
• An NS-Business Card that fully reimburses public transport travel to and from work.
• Participation in the ABP pension fund.
• 180 vacation hours.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• Do you have questions about the application process? Please ask Bart Koekman via bart.koekman@schiphol.nl
• An assessment may be part of the application procedure.
• For more information about applying at Schiphol Group: Application process - Working at Schiphol Group.
• For the safety of our travelers and colleagues, a safety investigation is always part of the process. Before employment, a Certificate of Good Conduct (VGB) must be submitted.