Sr. HR Service Centre Officer

• People Services is Schiphol's central HR service team that supports employees and managers with accessible, reliable, and future-proof HR services.
• You will work in an open and engaged environment where colleagues help each other, share knowledge, and work together towards results. The dynamics of Schiphol provide variety and energy, while there is plenty of room for your own initiative, development, and collaboration.
• We are going for it: Schiphol must belong to the top 3 of European airports.

As a People Services Specialist, you are a knowledge holder and problem solver for (complex) questions to and from HR. In this role, you ensure the perfect execution of organizational changes, answer questions from employees and managers, and take the initiative for improvements. You fathom processes and systems, map out risks and opportunities, and translate your insights into solutions that are reliable, actionable, employee-friendly, and future-proof. And how you approach this? That is up to you. We trust the way you interact with other people. You will apply your talents to:

• answering and processing (in)quiries from employees, managers, and (HR) colleagues.
• analyzing HR processes, data, and working methods and identifying trends, risks, and opportunities for improvement.
• managing and processing complex HR requests and organizational changes in SAP, SuccessFactors, and other HR systems.
• developing and implementing process and system improvements in collaboration with stakeholders within the organization.
• preparing reports and translating insights into concrete advice and sustainable solutions with demonstrable value for the business.

You will join an environment that is constantly developing. Within People Services, you play an important role in improving and digitizing HR processes. In doing so, you work closely with HRBPs, Reward, Functional Management, and People & Analytics, and you actively research how available technologies and systems such as Copilot, Power Automate, and ServiceNow can contribute to more efficient service delivery.

With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport?
... the Polderbaan, with 3800 meters, is the longest and widest runway at the airport?
... as a People Services Specialist, you strengthen the Human Resources business area.

Actively working towards a positive employee experience. In a socially leading manner and with an eye on the future. That is what we stand for in the Human Resources (HR) business area. Within HR, we have a broad portfolio. We deal with organizational development, learning and development, the workplace, employment conditions, people analytics, recruitment, personnel and payroll administration, and much more. In everything we do, the person is central. Because what is currently on the minds of our people? We measure this several times a year, so that we can structurally improve our policy & the employee experience based on data and dialogue. We are committed to better job content, good employment conditions & circumstances for all employees working at the Schiphol location.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you smoothly build strong bonds with others and deal with different opinions and interests with attention and respect. In any case, for this position you have:

• HBO (higher professional education) working and thinking level with experience in an HR, service management, or administrative environment.
• work experience with SAP SuccessFactors is a plus.
• knowledge of HR processes and relevant laws and regulations, combined with an eye for detail and the ability to see the bigger context.
• demonstrable experience with improving processes, using data, systems, and technologies.
• strong communication skills and a customer-oriented attitude, whereby you support employees and managers in a clear and empathetic manner.
• a proactive, enthusiastic, and collegial attitude with an affinity for process improvement, change, and the continuous improvement of service delivery.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the application process? Please ask Ellis van de Valk via ellis.van.de.valk@schiphol.nl or +31 6 14 46 89 76.
• An assessment is part of the process.
• For the safety of our travelers and colleagues, a safety investigation is always part of the process. Before employment, a Certificate of Good Conduct (VGB) must be submitted.