Service Manager in the Netherlands

As Asset Manager Baggage Transport Systems, you are responsible for the performance, reliability, and future-proofing of the Baggage Transport System. How exactly you realize this? That is up to you. We rely on the way you perform your work carefully and with an eye for quality, always striving for the best result. You will apply your talents to:

• managing performance, risks, costs, and asset data over the full lifecycle of the assets.
• taking on your role as asset owner and director towards maintenance and contract parties.
• developing asset management plans, lifecycle strategies, and investment proposals.
• preparing decision-making regarding performance, risks, budgets, and modifications.
• working closely with Reliability Engineers, Maintenance Engineers, Technical Experts, and operational stakeholders.

You will join a multidisciplinary team within BTS and work closely with Asset Managers, Service Managers, Reliability Engineers, Maintenance Engineers, Technical Experts, and various internal stakeholders. The position offers plenty of room to exert influence on the performance of one of Schiphol's most critical operational systems and to actively contribute to the further professionalization of asset management within the organization.

• The performance of the baggage transport system is central. You will manage an asset chain that is directly decisive for the reliability of baggage handling at Schiphol.
• Within SHIFT (Schiphol Infrastructure in Transition), a new collaboration model with market parties is being developed, with the aim of gaining more control over asset performance. We achieve this by strengthening asset management within our own organization and thereby actively managing costs, performance, and risks.
• We are going for it: Schiphol must belong to the top 3 of European airports.

With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport?
... a total of 68.8 million passengers traveled from, via, or to Schiphol Airport in 2025?
... you strengthen the Schiphol Infrastructure business area as Asset Manager Baggage Transport Systems.

At Schiphol Infrastructure, we design, build, and manage all physical and digital assets of Schiphol. That is our contribution to Schiphol's ambition to be a high-quality and sustainable airport. With more than 800 colleagues, together with our chain partners, we will deliver more projects in the coming years and catch up on maintenance backlogs. In this way, we improve working conditions through the use of robots and lifting aids, we electrify assets on the airside, and we renew and make crucial parts such as the C-pier, baggage cellar, and climate systems more sustainable. At the same time, we resolve malfunctions and make thoughtful investment choices to prepare our infrastructure for the future.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you know how to maintain calm. Even when the pressure is at its highest and you connect people to achieve the ultimate result. In any case, for this position you have:

• HBO or WO working and thinking level.
• at least 7 years of relevant experience within a complex technical environment, asset management, service management, or a comparable field.
• experience with business cases, performance analyses, and stakeholder management.
• knowledge of data analysis and reporting tools.
• affinity with technology and experience within a complex technical environment.
• knowledge of contract forms and contract management methodologies.

• € 5703 to € 7912 gross per month (scale 13).
• A 13th month.
• You will receive an iPhone from us.
• An NS-Business Card that fully reimburses public transport travel to and from work.
• Participation in the ABP pension fund.

These are just a few of our employment conditions that belong to this position (based on a 36-hour work week). Schiphol has even more to offer you. For the complete overview of all employment conditions, go to Employment Conditions - Working at Schiphol.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the content of the Asset Manager Baggage Transport Systems position? Contact Dirk Jan Rebel via rebel_dj@schiphol.nl.
• Do you have questions about the application process? Ask Siemen van Tongeren via siemen.van.tongeren@schiphol.nl or +31 640847851.
• An assessment may be part of the process.
• For the safety of our travelers and colleagues, a safety investigation is always part of the process. Before employment, a Certificate of Good Conduct (VGB) must be submitted.