Technical Servicedesk Coordinator

• A market-conform salary starting from €2,960 gross per month, with room to start higher based on your relevant work experience.
• 8% holiday allowance and an annual bonus worth one week's salary.
• A travel allowance of up to € 17.60 per day.
• A discount card for HMSHost locations.
• A dynamic working environment at Schiphol, where no two days are the same.
• Space to further develop yourself and grow within HMSHost and Avolta.

At HMSHost Netherlands, part of Avolta, we provide the catering experience daily at busy locations such as Schiphol Airport, Rotterdam The Hague Airport, and in the shopping malls Designer Outlet Roermond, Amsterdam The Style Outlet, and Hoog Catharijne. At HMSHost Netherlands, everything revolves around continuity. Behind the scenes, our technical teams, suppliers, and service partners work together daily to ensure that our locations remain safe, reliable, and operational.

We are looking for a Technical Servicedesk Coordinator. In this role, you are the central point of contact for facility reports, malfunctions, and service requests. You ensure that reports are registered, followed up on, and resolved in a timely manner, so that our locations can continue to function optimally. Additionally, you play an important role in the further development of our servicedesk processes and systems.

As Technical Servicedesk Coordinator, you are responsible for the efficient handling of facility reports and malfunctions.

You are responsible for:

• Coordinating the servicedesk system and contributing to the further development of the facility helpdesk.
• Registering, assessing, prioritizing, and monitoring reports, malfunctions, and requests.
• Acting as the central point of contact for internal stakeholders and external service providers.
• Dispatching malfunction repairs to external parties.
• Planning and monitoring service visits and activities.
• Informing involved stakeholders about progress and resolution.

You ensure that external service providers contribute effectively to the continuity of our operation and support colleagues with various technical issues.

You are responsible for:

• Monitoring the performance of external service and maintenance parties.
• Identifying and escalating facility bottlenecks and malfunctions.
• Maintaining good relationships with suppliers and service providers.
• Advising on the purchase of smaller technical equipment.
• Supporting the Technical Service with material orders.
• Supporting Facility Management with facility activities.
• Supporting colleagues within the Technical Service where necessary.
• Participating in the 24/7 malfunction shifts.

You make an important contribution to optimizing systems, processes, and reports within Facility Management.

You are responsible for:

• Supporting the further development of ServiceNow.
• Coordinating periodic maintenance, inspection, and asset management tasks.
• Collecting and making management information and reports available.
• Supporting the realization of departmental objectives.
• Providing clear communication regarding malfunctions, activities, and requests.
• Participating in periodic meetings within Facility Management.

Safety, quality, and continuity are central to your daily activities.

You are responsible for:

• Contributing to compliance with laws and regulations regarding technology, fire safety, health and safety (ARBO), and food safety.
• Supporting a safe and well-organized working environment.
• Carefully managing equipment, materials, and tools.
• Proactively identifying risks and opportunities for improvement.
• Contributing to the technical and facility continuity of our locations.

You work closely with colleagues within the Technical Service, Facility Management, operational departments, and servicedesk users (ServiceNow). Additionally, you maintain contact with the AAS Control Room, suppliers, maintenance partners, and other external service providers.

You are an organizationally strong professional who gets energy from planning, coordinating, and solving technical and facility issues.

As Technical Servicedesk Coordinator, you are an indispensable link between operations, technology, and external partners. Thanks to your coordination, reports do not sit idle, malfunctions are picked up quickly, and our locations can rely on well-organized technical and facility services. In doing so, you make a direct contribution to the continuity of our daily operation.

Are you an organizational talent with an affinity for technology, facility services, and guest-oriented service? Then we would love to meet you. Apply today for the position of Technical Servicedesk Coordinator and we will contact you within five working days regarding the further procedure. The application process includes a maximum of two interviews.

What else you need to know:
Because you will be working at Schiphol, you need an airport pass. We will arrange this for you, but to be eligible, you must have been registered with a Dutch municipality continuously for the past eight years. After your application, a security screening follows which takes approximately four weeks.