Account Manager in the Netherlands

What You Can Expect:

Do you want to grow into a Key Account Manager within logistics?

Are you commercially minded, do you get energy from customer contact, and do you want to learn how to help logistics customers grow further? Then this position is an excellent step in your career.

As an Account Manager, you are responsible for your own portfolio of existing customers. You recognize commercial opportunities, develop customer relationships, and together with operations, you ensure excellent service.

This role is ideal for an ambitious account manager who wants to make the step towards strategic account management within an international logistics organization.

Many entry-level and junior account management roles consist mainly of administrative relationship management. At Rhenus, you will receive your own customer portfolio from day one and direct responsibility for maintaining and developing customer relationships.

You will get the chance to:

• Bearing responsibility for your own customer portfolio

• Identifying and developing commercial opportunities within existing customers

• Forming the bridge between the customer and operations

• Gaining experience in contract management and account development

• Working for customers within Technology, Healthcare, and Industrial

• Growing into a senior Account Manager or Key Account Manager role

As an Account Manager, you are responsible for the daily commercial management of a number of existing customers.

Your duties include

• Maintaining customer relationships and acting as the first point of contact

• Organizing and preparing periodic customer reviews

• Identifying commercial opportunities within existing accounts

• Supporting contract renewals and commercial proposals

• Aligning customer expectations with operations

• Monitoring agreements made and service levels

• Coordinating questions, changes, and improvement initiatives

• Contributing to customer satisfaction and long-term relationships

• Supporting the implementation of new customer activities

• Preparing reports and analyses for customers and management

You manage your own customer portfolio and get plenty of room to develop yourself.

You are responsible for:

• 4 to 8 existing customers

• Approximately € 5 million turnover

• Further developing customer relationships

• Identifying commercial opportunities and improvement initiatives

• Increasing customer satisfaction and loyalty

Together with operations, you ensure that customers are optimally supported and that commercial opportunities are actually realized.

Internally, you work closely with:

• Manager Accounts & Partner Programs

• Warehouse (Team and Shift Leads), Operations Support, and Customer Service

• Business Development (new customer implementations)

• Finance, Continuous Improvement, Engineering, and IT

At customers, you have contact with, for example:

• Supply Chain Coordinators

• Warehouse Managers

• Team Leaders

• Purchasers

• Operations Managers

You report to the Manager Accounts & Partner Programs.

In addition to a competitive salary, we offer attractive secondary employment conditions. We value your commitment and contribution and like to reward you for it.

• Bonus scheme;

• A personal flexible budget that you can spend according to your own choice. This can be used, among other things, for purchasing vacation days, personal development, corporate fitness, or can be paid out as an allowance;

• Laptop and phone;

• 26 vacation days based on 40 hours;

• Hybrid working;

• Excellent pension scheme;

• Training and development opportunities;

• Growth prospects towards Account Manager or Key Account Manager;

Rhenus combines the international strength of a global logistics player with the culture of an entrepreneurial family business.

That means:

• A lot of personal responsibility

• Short lines and fast decision-making

• A pragmatic and hands-on working environment

• Close cooperation between commerce and operations

• Plenty of room to take initiative

• Opportunities to grow into senior account management roles

• Working for leading customers in various sectors

Do you want to learn how to develop logistics customer relationships, create commercial opportunities, and make an impact within an international organization?

Then we would love to meet you.

Any questions first? Call Hanneke Hinze, Corporate Recruiter via 06-20135536 or email nlws.recruitment@rhenus.com