Key Account Manager

32-40 hours

We are Sense Company: a bold, fast-growing scale-up that brings together scent, technology, and experience. Our mission? Start, keep and never stop spreading smiles through scent.

Scent marketing is still young, but its impact is enormous. Our connected scent experience solutions influence emotion, behavior, and atmosphere in ways that many companies only discover when they experience it. We develop smart devices, powerful platforms, and high-quality scents for retail, hospitality, wellness, sports, care, and brands such as Rituals.

We are growing fast in the Netherlands. And with that growth, our customers, collaborations, and commercial opportunities are becoming increasingly large. That is why we are looking for a Key Account Manager who can further expand our most important customer relationships and succeed in connecting new key accounts to Sense Company.

As Key Account Manager, you are commercially responsible for a number of our most important customers and prospects in the Netherlands. You build strong relationships, understand what is happening within an organization, and see where opportunities lie to further expand our collaboration. From one location to a nationwide rollout, from one application to multiple locations within an organization, or from an initial introduction to a long-term partnership.

You move easily between different stakeholders, from facilities and marketing to procurement and management, and know how to translate our scent experience into a solution that fits the customer.

At the same time, you look ahead. Which organizations fit Sense? Where are the new opportunities? And how do we get our foot in the door? You are the owner of your accounts: from relationship and results to growth and long-term collaboration.

• You manage and develop a portfolio of key accounts and strategic customer relationships.

• You expand relationships at different levels and create concrete account plans focused on growth and long-term collaboration.

• You identify commercial opportunities and translate these into proposals, deals, and larger rollout trajectories.

• You actively search for new key accounts and personally open doors at organizations that fit Sense.

• You advise customers and prospects on scent concepts and solutions that align with their brand, locations, and objectives.

• You conduct commercial conversations and negotiations regarding proposals, contracts, and collaborations.

• You monitor customer satisfaction, contract renewals, and commercial results within your accounts.

• You work closely with Customer Care, Warehouse/Logistics/Service, Marketing, Development, and Finance and keep your accounts, opportunities, and actions well-documented in HubSpot.

In short: you ensure that our most important customers do not just remain customers, but become true partners and grow further together with Sense.

You are commercially strong, curious about the organization behind the customer, and know how to build relationships at different levels. You see opportunities, create them yourself, and dare to take commercial initiative.

Additionally:

• You have at least 5 years of relevant commercial B2B experience, preferably within Key Account Management.

• You have experience in managing and commercially expanding large customer relationships.

• You have experience with New Business and find it natural to open new doors yourself.

• You switch easily between different stakeholders, from operational level to management.

• You are strong in relationship management, negotiation, and closing deals.

• You work independently and in a structured manner, take ownership, and feel at home in a fast-growing organization.

• You have a good command of the Dutch language and can manage well in English.

• You have a driver's license (category B) and preferably live in the Tilburg area.

And not to be forgotten: you are enthusiastic, positive, and cannot wait to spread unexpected smiles!

• A cool workplace in our scent factory with a flat organizational structure and colleagues that make you happy.

• A key commercial role in which you have a direct influence on the growth of Sense Company.

• A lot of responsibility and freedom to develop your own accounts and opportunities.

• The opportunity to help build our commercial organization and plenty of room for new ideas. Whether you work with us for a week, a month, or a year.

• Collective pension, 25 vacation days (on a full-time basis), and every day a well-stocked fridge for a delicious and varied lunch.

• Every month a cozy, informal drink and fun team outings throughout the year.

Do you get energy from building large customer relationships, creating commercial opportunities, and converting them into long-term partnerships?

Send your CV and motivation and tell us why you want to strengthen Sense Company as a Key Account Manager for the Dutch market.