Account Manager

The Account Manager acts as an intermediary between the customers and the organization. Is customer-oriented and possesses strong communication skills. Is able to translate customer needs into our operational departments in an excellent manner. The Account Manager is someone who feels connected to their customers and, with that principle in mind, helps ensure that the customer is optimally served. The Account Manager will be in frequent contact with existing and potential customers as well as other service providers with the aim of relieving customers of burdens and staying informed about developments in the market. Is aware of the internal possibilities of our services and objectives and will at all times act as an ambassador for our company.

• Is the 1st point of contact for the customer (single point of contact);

• Maintaining the relationship and contacts with existing and potential customers, including visiting and receiving clients and other service providers, such as terminal employees, shipping agents, etc.;

• A personal visit to own customers at least 2 x per year (depending on location and customer turnover);

• Actively seeking contact with prospects (such as receivers with whom Saybolt does not yet have contact)

• Identifies customer needs;

• Informs customers in a timely and extensive manner regarding nominations and provides the customer with advice or makes proposals regarding possibilities;

• Offers support to internal and external customers in both a technical and organizational sense;

• Accepting orders from clients;

• Creating error-free instructions for Operations and Laboratory;

• Follows the customer's planning/program in close cooperation with operations or laboratory;

• Monitors execution of work and reporting. Is ultimately responsible for the correct execution of the orders;

• Maintains close contact with the planner and/or laboratory and provides them with the necessary information, so that they have the right tools to follow the planning and be able to set the right priorities;

• Ensuring that all settings are correct in the software (connect), so that orders can be handled smoothly;

• Responsible for correct and complete invoicing advice;

• Relieves the customer of burdens wherever possible;

• Preferably a higher professional education (HBO) or vocational education (MBO-4) with an acquired HBO level of thinking and working (nautical or commercial direction) or at least 5 years of relevant experience in a similar position.

• Good command of the English and German languages, both spoken and written

• Knowledge of the transport of dangerous goods

• Knowledge of refineries and installations

• Knowledge of maritime and inland shipping

• Strong communication skills

• Environmental awareness

• Empathy

• Is service-oriented and customer-focused

• Possesses negotiation skills