Account Manager

• a higher professional (HBO) or academic (WO) education and at least 4 years of commercial experience with a logistics service provider;
• excellent command of the Dutch and English languages, both spoken and written;
• strong commercial insight and the ability to translate customer needs strategically and operationally into solutions;
• experience with account management, including drafting and executing account plans, identifying commercial opportunities, and leveraging long-term strategies;
• experience with independently managing projects and managing stakeholders within complex organizations;
• collaboration skills, persuasiveness, and strategic-conceptual thinking skills to bring internal teams and customers along with joint objectives.

It all counts for this account manager vacancy in Venlo or Maastricht. Beyond that, of course, it's important that you feel at home with us. That will certainly work out well if you like to see things through, have guts, and want to grow along with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial, competitive, and always wants to grow as an organization. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

• a salary aligned with the knowledge and experience you bring, supplemented with a 5% bonus;
• a company car, phone, and laptop;
• 24 vacation days, 4 ADV days, and 8% holiday allowance;
• a favorable pension scheme, part of which is premium-free with an individual contribution of 5%;
• access to knowledge and training via our DSV Academy. This allows you to grow and exert influence on your career path.

Become the central link between our customers and DSV and play a key role in realizing commercial objectives. You understand our customers' needs at both operational and strategic levels, translate these into concrete solutions, and proactively advise on opportunities for growth. You actively follow market developments and competitor activities, allowing you to leverage opportunities for DSV and provide optimal advice to the customer.

At this site, you will work closely with customers and internal teams, where every project has a direct impact on revenue growth and customer satisfaction: you will contribute to this.

How will you do this? You are responsible for managing and developing one of our customer portfolios. You understand the customer's needs at both operational and strategic levels and translate these into concrete solutions and advice. You proactively identify commercial opportunities and market developments and ensure these are followed up on, from quotation to execution, so that revenue growth and customer satisfaction are continuously strengthened. Additionally, you actively initiate and take on (customer) projects, taking responsibility for the coordination, progress, and successful implementation of improvements and new solutions.

You coordinate internal processes, monitor commitments, and provide structured reporting and meetings such as MBR, QBR, and ABR. You ensure the quality, timeliness, and completeness of CRM data and management information. Additionally, you build long-term relationships, maintain your goodwill with customers, and act as a sparring partner between the customer and the organization. You play an active role in escalations, complaints, and representing DSV at important customer meetings and events. You also take ownership of (complex) projects and improvement processes, where you manage stakeholders and ensure timely and high-quality delivery. In this way, you contribute to both the commercial and strategic objectives of DSV and ensure that customers experience us as a reliable and proactive partner. You will achieve this by:

• building and maintaining strong customer relationships and translating their needs into concrete solutions at both functional and operational levels;
• proactively identifying commercial opportunities, market developments, and synergies within DSV and responding to them;
• acting as a connecting link between the customer and the organization during improvement processes, escalations, or complex issues;
• drafting and executing account plans, including long-term planning and leveraging internal synergies between locations, departments, and divisions.
• actively contributing to policy, innovation, and optimization within the department and the organization.

Your team stands out within DSV as an energetic and ambitious team of account managers that works closely together to realize customer satisfaction and commercial growth. The team distinguishes itself through a strong focus on collaboration, knowledge sharing, and the development of strategic solutions, where everyone makes an active contribution to both the operational and tactical objectives of the department.

Job Req Number: 108649
Time Type: Full Time

Move forward as an Account Manager at DSV in Venlo or Maastricht