Backoffice Support Specialist

What you can expect

• Competitive salary, paid on the 25th, with annual review and 8% holiday allowance

• Pension via Nationale Nederlanden, Northwave pays 50%, including partner pension

• 25 vacation days plus all national holidays

• Ample special leave for marriage, birth, bereavement, care, and pregnancy

• Mobility allowance; choose €0.25/km or via public transport

• MacBook, phone, and accessories fully provided

• €200 net annual allowance for flexible and remote working

• Alleo budget for sports, wellness, and leisure of your choice

• Training budget

• Referral bonus when recommending a new colleague

• Hybrid working from a modern office in Utrecht

• Personal growth via the Role Model and FeedForward cycle, with your ambitions and development at the center

Northwave makes organizations digitally resilient. With over 275 specialists from Utrecht, Leipzig, Stockholm, and Brussels, we combine ethical hacking, behavioral psychology, and security management into one integral approach. We are growing fast and becoming increasingly international. This requires Business Support that grows with us, and someone to take the lead there.

The role

As a Business Support Specialist, you are the experienced force in our team. You participate in the daily operations and, at the same time, you look beyond today. Where colleagues see a recurring task, you see a process that can be smarter. Where information gets stuck between systems, you make the connection and ensure it is set up correctly once and for all.

This department works on topics such as payroll administration, mobility and fleet management, insurance, facilities, and personnel administration, for both our Dutch and German offices. You automate what is currently manual, standardize what is reinvented every time, and advise the organization on how it can be improved. Subsequently, you also execute it yourself, because we are a small team and we love to roll up our sleeves.

Additionally, you are the first point of contact within the team. You distribute work, monitor the progress of projects, and help colleagues further when something gets stuck. No formal management role, but you are the person the team relies on.

What you do:

• Automating and optimizing supporting and administrative processes, with a focus on payroll, mobility, and fleet management

• Taking on improvement projects and bringing them from idea to working practice

• Advising on insurance, facilities, fleet, and personnel and payroll administration

• Keeping the daily operations running for the Dutch and German offices

• Identifying bottlenecks within the operations and solving them independently

• Involving the team in improvements and monitoring the progress of projects

You are a doer with an overview. You pick up what you see lying around, ask the questions that others leave aside, and keep a cool head when many things are happening at once. You have an entrepreneurial mindset and a solution-oriented approach: what does this adjustment mean further down the process, and for whom. You do not need an HR background, but you do need the ability to quickly sink your teeth into a subject until you can provide advice on it.