Support Officer

Therefore, for full-time employment, we offer you:

• A permanent contract with a two-month probationary period, based on 40 hours per week.
• A salary in scale 6: €3691 to €6493 per month with 8% holiday allowance and a 6% year-end bonus.
• A solid pension via ABP: we pay 70% of your premium.
• 43 vacation days per year.
• Hybrid working where possible, including travel, internet, and a home office allowance.
• Support for your vitality, with a contribution towards a sports membership and health insurance, and our Always Energy program.
• Development opportunities via the TenneT Academy, so that you can continue to expand your knowledge and skills.

Keeping the Netherlands running, that is our mission. As a Support Officer Recognition Procedures, you ensure that the electricity grid remains future-proof. Together with your team, you work on the careful admission of market parties to the Dutch energy market, contributing to a stable and sustainable energy system.

As a Support Officer Recognition Procedures, you play an important role in admitting market parties to the Dutch energy market. You coordinate recognition and qualification processes from application to completion and carefully guide market parties, so that they can become active on the Dutch energy market. Within Market Services, you work together with 17 colleagues, grid operators, and market parties toward a well-functioning electricity market, so that the Netherlands can continue to rely on reliable, affordable, and sustainable energy.

• Together with your onboarding colleagues, you act as a specialist point of contact for the recognition and qualification processes of market parties, so that applicants receive clear information and know what they can expect throughout the process.
• You validate, register, and process applications for various market roles, such as Balance Responsible Party, Balancing Service Provider, Congestion Service Provider, and Measurement Responsible Party, so that market parties can be carefully admitted to the Dutch electricity market.
• You coordinate the entire recognition and qualification process from application to completion, so that all process steps are executed correctly and timely.
• You lay out the corresponding IT processes and monitor progress, so that applications are handled according to the applicable procedures.
• You accurately record results in TenneT systems, including CRM, and share these with the relevant grid operators and market parties, so that all stakeholders have access to up-to-date and reliable information.
• You coordinate with various departments within TenneT and with external stakeholders and handle the administrative processing of files, so that the quality and reliability of the recognition and qualification processes remain guaranteed.

At TenneT, we seek professionals who contribute to the future of our electricity grid. We expect you to have the right experience and skills to make a valuable contribution to our team and our mission.

This role falls within the Business Services Supporter job profile, so that it is clear for both you and TenneT which responsibilities, expectations, and growth opportunities belong to this position.

• You enjoy immersing yourself in the daily processes of the electricity market;
• You are customer-oriented and clearly indicate what the customer can expect and ensure that these expectations are met;
• You work accurately and structured and you are able to work process-oriented;
• You feel at ease in a dynamic environment;