Jobs in the Netherlands, in English.

Team Manager Lead Conductors - Amsterdam

On-site in Amsterdam·Full-time·Added 6 days ago (last checked 23 Oct)

Our summary

Salary
€3,159 - €5,507 a month
Work mode
On-site, Amsterdam
Contract
Full-time
Languages
Dutch
Experience
3+ years

This job advert was originally written in Dutch.

The role

Where you will work

The employees of NS operations are the face of NS. You and your colleagues are the point of contact and the place to go for questions. Together with all your NS colleagues, you ensure every day that over 1 million people reach their destination. Your base is Amsterdam and, due to on-call duty*, it is desirable if you live in or within a maximum of 45 minutes' travel distance from Amsterdam.

Amsterdam is a large location with its own challenges, which makes the work as a team manager dynamic and varied. You work in an enthusiastic and committed team consisting of managers with diverse backgrounds and leadership experience. Additionally, you work closely on various fronts with the other team managers for drivers.

*You have on-call duty for about 30 to 40 days per year, during which you are the first point of contact 24/7 in case of emergencies.

At NS, we find diversity and inclusion important; it makes working together more fun and often improves the result. What your background or religious belief is does not matter: we are primarily curious about your vision on the position of Team Manager Lead Conductors in Amsterdam.

These are the job requirements

Working at NS means that you can make *the* difference in the dynamic world of sustainable mobility. You help keep the Netherlands accessible, for everyone. At NS, you get a lot of freedom. The possibilities to develop yourself are great. We promise you that no day is the same. And as one of the most beautiful employers in the Netherlands, we have even more to offer. For this position, including:

  • You have an HBO (higher professional education) level of working and thinking and at least a completed MBO 4 education.
  • You live in or within a maximum of 45 minutes' travel distance from the Amsterdam location.
  • You possess at least three years of leadership experience in a complex operational environment, preferably within S&O.
  • You are a people-oriented leader, where you have an eye for the individual and simultaneously set clear frameworks to achieve results.
  • You make employees aware of the effect of their behavior and performance, so that they want and can improve themselves.
  • You demonstrate exemplary behavior, so that you inspire and motivate your employees to sustain or improve performance.
  • You speak out about mutual expectations and desired behavior, so that the employee understands the consequences of their choices.
  • You have a fresh perspective and an open attitude, with which you are able to initiate improvements within your own team and the team of team managers. In doing so, you signal what is needed to properly support the location and employees and you proactively take the initiative in this.
  • You work in a structured manner and have an inquiring attitude to initiate improvements and understand processes.
  • You are focused on collaboration and involve your colleagues in decisions and/or activities and the achievement of objectives in the interest of the location. In this, you work in a connecting manner and stimulate mutual cooperation.
  • With your excellent command of the Dutch language, you communicate clearly in speech and writing.

These are the employment conditions

  • A salary between € 3,159.- and € 5,507.- gross per month (scale 59) (based on 36 hours)
  • 144 hours of statutory leave (based on full-time employment) + extra leave depending on age (at least one week).
  • The possibility to exchange 3 Christian holidays for 3 non-Christian holidays.
  • 3% end-of-year bonus, 8% holiday allowance, and an excellent pension scheme.
  • Your train travel in 2nd class is free; travel in 1st class is possible with a small personal contribution.
  • Your family travels for free during off-peak hours.
  • Discount on European train travel once you have worked at NS for 1 year.
  • Professional development opportunities
  • A choice plan including, among others, a bicycle plan, extra pension accrual, or extra vacation days.
  • Want to know more? Then view the NS collective labor agreement (CAO) here.

Apply for this job

Apply directly (but no later than Sunday, November 1st) via the application button. Within a few minutes, you will receive an automatic application confirmation. Within two weeks after the closing date, you will hear more about your application.

You can address your application to Daisy van Diejie, Corporate recruiter.

Any questions? Mail our front office via: recruitment@ns.nl.

Would you prefer telephone contact? then call our front office at 088-6713666.

Good to know

  • We will conduct the first interviews on Tuesday, November 10th at the Laan van Puntenburg location in Utrecht.
  • An assessment may be part of the selection procedure.
  • A background check, including a VOG (Certificate of Conduct), is part of the application procedure. Please also consider the signing of an integrity statement and a non-disclosure agreement.
  • We believe it is important that everyone who works with us feels at home. You can see this in everything we do, and therefore also in our hiring policy. Read more here.

About Nederlandse Spoorwegen

Industry
Railways
Website
ns.nl

In their own words

About the company & team

  • You are responsible for the daily management of a group of approximately 30 lead conductors, with whom you spend as much time as possible in the operational process on the train.
  • With your connecting attitude and sharp eye, you set employees in motion.
  • Together with the team in Amsterdam, you work towards sustainable mobility and staff deployment, and optimal service and provision for our travelers.

As Team Manager Lead Conductors, you are responsible for the daily management of approximately 30 employees based in Amsterdam. You ensure that they can perform their work in a good manner and safeguard the continuous improvement of their performance for the benefit of the KPIs. In this way, you ensure excellent service to our travelers and optimal employability of the employees. You bring your employees along in the objectives of NS with enthusiasm and service orientation, but you also dare to address them on their attitude and behavior. You spend as much time as possible in the operational process, out on the train, and in addition, you manage your administrative tasks at the office. Not only will you go on the train with your employees to see for yourself how they are doing and what they encounter, but also to carry out professional guidance. To know what to look out for during these guidance sessions, you will follow the training to become a conductor yourself, which lasts approximately six months. Thanks in part to your people-oriented and result-oriented approach, you are of invaluable importance in:

  • Daily management of approximately 30 employees.
  • Conducting conversations with employees about their performance and optimizing their sustainable employability.
  • Professional guidance on the train.
  • Steering based on employee engagement, service orientation, processes, and results.
  • The continuous improvement of the KPIs regarding employability, safety & customer satisfaction and translating objectives into concrete behavior.
  • Providing professional support and aftercare during emergencies for employees during on-call duty. You do this together with your fellow team managers. You will receive a 'support and aftercare' course beforehand.
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