Medical Secretary Neurocenter Outpatient Clinic

As a medical secretary at the Neurocenter outpatient clinic, you are the face of the department and an important first point of contact for patients and other healthcare providers, such as general practitioners. You ensure that communication runs smoothly and also know how to switch gears quickly and set the right priorities during busy moments.

You have a versatile range of tasks and work at different workstations and on various activities throughout the day according to a rotating daily schedule.

Your responsibilities include, among other things:

• scheduling physical and digital appointments;

• independently handling incoming telephone calls;

• applying telephone triage and assessing urgency;

• guiding and supporting consultation hours;

• processing incoming and outgoing mail and email;

• providing reporting and letters;

• the administrative handling of consultation hours;

• scheduling and filling consultation hours;

• various administrative tasks in systems such as HiX;

• managing stock and keeping the workspace and waiting area tidy.

No two days are the same. It is precisely the combination of patient contact, administration, planning, and support of the consultation hours that ensures a varied role in which you must constantly switch gears.

You will start working at the Neurocenter outpatient clinic within an enthusiastic and committed secretariat. The team is known for its good and informal atmosphere. Colleagues are there for one another, see what needs to be done, and tackle what is necessary together.

Within the team, you rotate between different activities according to a daily schedule.

This keeps your work varied and gives you the opportunity to get to know different tasks and work processes well. There is plenty of room for you to further develop yourself.

You are enthusiastic, representative, and customer-oriented, and you enjoy working in a dynamic environment. Even when it gets busy or an urgent situation arises, you keep your cool. You are a real go-getter, can work independently, and know well which tasks have priority.

Additionally:

• do you have a completed MBO-4 education as a (medical) secretary or a comparable education;

• is knowledge of medical terminology desired;

• do you possess good social and communication skills;

• are you customer-friendly, flexible, and stress-resistant;

• are you digitally skilled and can you work well with Microsoft Office;

• do you quickly master new ICT systems;

• do you preferably have experience with HiX;

• are you willing to follow job-specific training.

Do you want to know if this position suits you? Or do you want more information about the content of the position?
Then please feel free to contact Rob Potijk, department manager, via 06-15905971.

MST is one of the largest top-clinical hospitals in the Netherlands. We offer almost all forms of care and are an important hub in the healthcare of Twente. We work closely with regional partners, train healthcare professionals, and conduct research for the care of tomorrow.

Good care begins with passionate employees. That is why we invest in a safe, inclusive, and inspiring working environment in which you can develop and get the best out of yourself, wherever you work in the hospital.