Cloud Support Engineer - onsite location Doorn

• A market-conform salary and a good pension scheme;

• 25 vacation days (based on full-time), with the possibility to purchase 5 extra;

• 8% holiday allowance;

• Travel allowance;

• A company laptop and phone;

• Room for training and obtaining certifications.

Do you prefer being right in the middle of the action, where you help users directly instead of through the third line of a ticketing system? Are you self-reliant enough to work independently at a client location, but also know exactly when to bring in an experienced colleague? Then we are looking for you as a Cloud Support Engineer onsite at our client in Doorn.

As a Cloud Support Engineer, you are the first point of contact onsite at the client four days a week. You are both the technical expert and the trusted help behind the end user's desk.

• You handle incoming incidents, requests, and questions from end users. Both at the desk, by telephone, and via the ticketing system;

• You investigate and resolve malfunctions in workstations and the local IT infrastructure, and perform installations, configurations, and preventive maintenance;

• You ensure that the client's IT environment continues to function optimally and intervene independently where possible;

• You recognize when an issue becomes too complex and specifically escalate it to your colleague, the Cloud Support Specialist;

• You maintain an overview of your open tickets and actively keep users informed of the progress;

• You are the face of Korton at the client location: representative, accessible, and solution-oriented.

At Korton, you will join a close-knit team that stands behind you, even when you are working independently at a client location. In addition, you will receive:

• You communicate clearly and constructively with users of varying technical levels;

Do you recognize yourself in this profile and do you want to become the go-to person for our client? We would love to meet you!