Jobs in the Netherlands, in English.

Cloud Support Specialist - onsite location Doorn

Hybrid in Doorn·Full-time·Added 2 months ago (last checked 20 Oct)

Korton

8 open roles

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Our summary

Work mode: Hybrid, Doorn
Contract: Full-time
Languages: Dutch
Experience: 2+ years

Skills

Nice to have

ITIL

This job advert was originally written in Dutch.

Requirements

What we're looking for

You have at least 2 years of work experience in a comparable support role within a client organization;
You have at least 2 years of experience with setting up and managing Microsoft 365 environments and workplace management, preferably with Intune;
You have knowledge of basic network concepts and the basic principles of Azure and hybrid cloud environments;
You have experience performing changes, preferably according to ITIL principles;
You have basic knowledge of cybersecurity and compliance standards such as ISO 27001/27002;
You do not find it a problem to divide your work week across two work locations and to switch between diverse tasks;

Nice to have

Nice to have: certificates such as Microsoft 365 Certified: Teams Administrator Associate (MS-700), Microsoft Certified: Endpoint Administrator (MD-102), ITIL Foundation or CompTIA Security+.

Pay & benefits

What you'll get

At Korton, you will join a close-knit team that stands behind you, even when you are working independently at a client location. In addition, you will receive:

A market-conform salary and a good pension scheme;
25 vacation days (based on full-time), with the possibility to purchase 5 extra;
8% holiday allowance;
Travel allowance;
A company laptop and phone;
Room for training and obtaining certifications.

The role

Are you the rock in the storm when something goes wrong, and do you enjoy coaching a colleague just as much as performing a difficult change yourself? As a Cloud Support Specialist, you combine oversight, experience, and customer focus.

What you'll do

In this role, you are the escalation point for the first line and are responsible for technical issues and changes at our client. You work at least 3 days per week from the client location in Doorn.

You resolve complex incidents and issues that the first/second line cannot handle, and you perform (non-)standard changes;
You provide technical guidance to your colleague, the Cloud Support Engineer, and step in on tasks when necessary;
You are, just like your colleague, responsible for installations, configurations, malfunctions, and preventive maintenance of the IT infrastructure on-site;
You advise customers and suppliers on technical issues and translate their wishes into concrete solutions;
You switch effortlessly between more complex management tasks and simpler support work. Exactly what is needed in a compact team;
You monitor the overview of outstanding requests and coordinate progress with your colleagues within Korton.

Requirements

Do you already see yourself switching between the client and your Korton colleagues, and maintaining oversight when things get intense? Then we would love to meet you!