Manager Customer Operations - Healthcare Clients

At Korton, you will join an informal organization where there is still plenty of room for optimization. This means that your input is valued. In addition to a challenging work environment, we offer:

• A market-conform salary appropriate to your experience;

• A good pension scheme;

• 8% Holiday allowance;

• 25 vacation days and the possibility to purchase 5 more (+ 1 extra day every half year if you have not been sick);

• A company laptop;

• The possibility to follow courses and/or training;

• A well-prepared lunch + free fruit & snacks;

• A beautiful office with space for relaxation with your colleagues (own bar, table tennis table, pool, gaming);

• Corporate fitness scheme;

• Free access to 'Open-Up';

• Working from home two days per week is no problem.

Working at Korton means working at a club that does things just a little bit differently.

We are ambitious, progressive, and always go that extra step - for our customers and for each other. Whether you are at the beginning of your career or already bring experience: with us, you get the space to grow, to collaborate with great colleagues, and to build smart IT solutions that truly matter. Curious why working at Korton is so much fun? Discover it for yourself via our 15 reasons to work at Korton.

As Manager Customer Operations for Healthcare Clients, you will lead a customer team of 15 FTE within the healthcare market. You are responsible for achieving high customer satisfaction, realizing healthy customer contracts, and continuously improving service delivery. You combine people leadership with operational management and the power to drive change, especially in a period where significant changes are occurring within the organization.

You are part of the operational management team and report to the COO. You are the link between customers, your team, and management, and you have significant influence on how Korton organizes its managed services today and tomorrow.

• You lead the customer team and further develop the team in professionalism, collaboration, and ownership.

• You hold ultimate responsibility for customer satisfaction, service delivery, SLA agreements, and the financial results of the customer contracts.

• Korton is currently undergoing a redistribution of customers and shifts of employees to other teams. You will carefully guide this transition for both customers and employees.

• You bring structure and focus to the daily operation and ensure a good balance between ad hoc customer requests and planned work.

• You drive the continuous improvement of processes, quality, and efficiency within Customer Operations.

• You coach service managers and engineers in their role toward customers and help them become stronger in advising and communicating.

• You are the point of contact for (strategic) customers and conduct periodic customer meetings together with the team.

• You initiate and guide change and improvement initiatives within the team and in collaboration with specialists and other operational teams.

• You work closely with the other operational managers and act as a connector between customer, team, and organization.

• You are visible and approachable for your team, both physically and virtually, and present in the office at least three days per week.