Customer Experience Graduation Internship

• Internship allowance: €500 per four weeks (based on a full-time internship)

• An internship allowance of €500 per four weeks (based on a full-time internship)

You make the difference in foodservice!

How do customers experience their contact with Bidfood? And where can we make that experience even better? During your graduation internship within our Customer Experience team (CXO), you will research how we can improve our customer journey. In doing so, you will be part of our Digital & Marketing department. You will personally engage in conversations with customers, listen to their experiences, and discover where the opportunities lie. After a proper introduction, you will be given the space to conduct these conversations independently. You will translate your insights into concrete improvement ideas that allow us to help our customers even better.

• HBO/University graduation internship

• 32 - 40 hours per week

• Hybrid | Ede

• Starting from February

At Bidfood, much revolves around our customers. From the first contact to ordering and receiving products: every contact moment contributes to their experience with us. But how exactly does that customer journey unfold? Where do customers encounter obstacles, and what opportunities do we see to improve our service? These are the questions you can tackle during your graduation internship.

A possible assignment is researching an existing customer journey and designing an improved version. We will determine the precise research question together with you, so that it aligns with your studies and interests. You will receive guidance from our CXO team.

• You will map out an existing customer journey and investigate where customers encounter bottlenecks

• You will collect and analyze customer feedback and other relevant data to discover opportunities for improvement

• You will visualize the current customer journey and develop an improved customer journey

• You will translate your research results into concrete recommendations and present these to the team

You are pursuing an HBO or University degree, for example in Marketing, Commercial Economics, Business & Innovation, or Product Design. You enjoy conducting research, think analytically, and know how to find your way independently within an organization. And you can communicate your ideas and insights clearly.

• Good guidance from experienced colleagues

• A workplace where you will quickly feel at home and where you are valued for who you are

• Chance to make real impact and participate in practice

• Space to shape your graduation research yourself

• The opportunity to translate your research results into improvements for our customers

At Bidfood, we work hard, but always together. We do this with more than 2,500 colleagues. Large in scale, but small in how we interact with one another. You can walk into a manager's office just as easily as a direct colleague's. If something can be done better, we go for it. We help each other move forward and also make room for a joke in between. With us, you get the space to develop yourself and make an impact.

• Delve into the world of food & non-food and discover where your talents lie

• Short lines, fast decisions, and a lot of freedom with practical-minded colleagues who truly understand each other

• Follow more than 100 online trainings via GoodHabitz and build your future

• You get the chance to give something back to society, for example through our commitment to the Food Bank

• You will work at an organization that consciously deals with people, product, and planet. From less waste to smarter transport: we are taking steps every day.