Aftersales Support Employee (junior online service advisor)

As an Aftersales Support Employee (junior online service advisor), you are the first point of contact for customers with questions regarding maintenance, repairs, and appointments.
You assist customers via telephone and online and ensure that every question is handled quickly, clearly, and in a customer-friendly manner.

You work from our central back office and support multiple branches in scheduling and processing workshop appointments. You listen well to the customer, collect the correct information, and ensure that the workshop is prepared to get to work.

In this junior position, you will learn everything about aftersales, maintenance planning, and customer contact within the automotive industry. You will work closely with experienced colleagues, service advisors, and workshops and receive plenty of guidance to develop yourself into an independent online service advisor.

Even during busy moments, you maintain an overview and set the right priorities.
With your friendly communication, accurate administration, and positive attitude, you contribute to a professional customer experience.

Your responsibilities include, among other things:

• Answering customer inquiries by telephone and online;

• Scheduling, changing, and confirming maintenance and repair appointments;

• Informing customers about maintenance, repairs, and price quotes;

• Requesting and processing the necessary customer and vehicle data;

• Managing and monitoring the workshop and maintenance planning;

• Coordinating appointments with customers, service advisors, and workshops;

• Correctly processing customer contact and appointments in the systems;

• Identifying irregularities and forwarding complex questions;

• Contributing to an optimal online customer experience.

• You have an interest in automotive, aftersales, and customer contact;

• Experience in a customer-oriented role is a plus, for example as a customer service employee, receptionist, or service advisor;

• You are available for at least 32 hours per week;

• You are friendly, customer-oriented, and have strong communication skills;

• You listen well and know how to summarize customer questions clearly;

• You work accurately and enjoy performing administrative tasks;

• You are digitally skilled and quickly master new systems;

• You can plan, organize, and set priorities well;

• You think in solutions and remain calm during busy moments;

• You are eager to learn and have the ambition to grow into an independent online service advisor.

Do you want to apply your customer orientation and organizational talent within the automotive industry?
And do you want to develop yourself into an expert online service advisor in aftersales?
Then we would love to meet you.

Apply for the position of Aftersales Support Employee (junior online service advisor) and take your first or next step within Zeeuw & Zeeuw.

Zeeuw & Zeeuw works with preferred suppliers. Acquisition in response to this vacancy is not appreciated.