Employee Experience Specialist

As an Employee Journey Expert at ASN Bank in Utrecht, you will design and improve employee journeys that align with the needs of employees and managers. You will connect insights, feedback, and digital possibilities to make HR services more personal, simpler, and more accessible. In this way, you make a difference at the moments that truly matter to employees.

What will you do?
At ASN Bank, we are building a new way of HR service delivery. We are moving from reactive support to a proactive, personal, and digital employee experience. In the journey model, we organize HR services around the most important phases in the employee life cycle. This allows us to align with what employees and managers truly need at any given moment. As an Employee Journey Expert, you will play an important role in that development. You will look at the entire employee journey, from onboarding and development to internal mobility and offboarding. You will discover what employees and managers need, where opportunities for improvement lie, and how we can better align touchpoints and services. In doing so, you will work on compliant processes, in close cooperation with Risk and Compliance. This is how you make a difference at the moments that matter.

• You will map employee journeys and develop and improve them based on the needs and experiences of employees and managers.
• You will analyze employee experience data, NPS, and feedback, and translate insights into concrete improvements in journeys and digital HR services.
• You will design cohesive journeys in which touchpoints, HR services, and digital support reinforce each other. In doing so, you will leverage the possibilities of HR technology.
• You will connect HR, IT, and the business. Together with the journey teams, you will determine which "moments that matter" are central, continuously measure the employee experience, and create and prioritize concrete improvement proposals.
• You will ensure that improvements are not only planned but also actually implemented. To achieve this, you will work closely with analytics, reporting, and the journey leads to make results visible and to continuously adjust course.

Where you will work
You will be working within the People Experience Center of ASN Bank. This center forms the heart of our new HR service delivery. Together, we work on an organization in which employees and managers are supported in a simple, personal, and as digital way as possible. We develop recognizable employee journeys, improve our digital services, and use data and feedback to better align with what employees need. In doing so, we work closely with HR Services, HR Strategy & Expertise, IT, and the business. You will join an environment that is in full development. This gives you the space to introduce new ideas, challenge existing ways of working, and contribute visibly to the employee experience of ASN Bank.

What do you bring?
You view HR services from the perspective of employees and managers. You want to know what they need, recognize connections, and see where their experience can be simpler and better. You use analytical insight and creativity to turn ideas into concrete improvements. You look at the entire journey rather than individual processes or systems. You take initiative, bring different perspectives together, and bring colleagues along in a new way of thinking and working.

• HBO or WO working and thinking level.
• Experience with analyzing, designing, and improving employee journeys, customer journeys, or similar services.
• Knowledge of employee experience, journey mapping, service design, and translating user insights into improvements.
• Experience with analyzing data, feedback, and customer or employee satisfaction, and making improvements measurable.
• Affinity with digital services and HR technology, and insight into how technology can improve the user experience.
• Experience with collaborating across different disciplines and realizing improvements in a changing organization.