Customer Journey Specialist

• A completed HBO or WO degree. Have you obtained your Master's? Then you have a major advantage.
• At least 2 years of work experience in research, UX design, or CRO.
• Curious, self-starting, and super data-driven.
• A perfectionist when it comes to texts and designs.
• Good at dividing your attention and time across different stakeholders and projects.
• Able to consult with colleagues in both Dutch and English.

• Money.
• Discount on all the products we sell.
• With more than 30 training sessions in our own Studiefabriek and unique Customer Journey Specialist trainings, you will never stop learning.
• 25 vacation days. If you promise to come back.
• Travel allowance and pension scheme.
• An office you'll want to take photos of in a prime location. From Rotterdam Central, it's a 3-fall journey before you arrive. Okay, it's a 2-minute walk.
• Unprecedentedly good working atmosphere. With legendary Coolblue parties, the funnest team activities and an informal, playful department.
• Room for new initiatives and ideas. We are always open to those. Whether you work with us for a week, a month, or a year.
• Challenging work to fully immerse yourself in, so that you occasionally forget you are at work.
• A flat organization in the broadest sense of the word. This means you can just grab a beer with the boss.
• Hybrid working. Of course, we ensure you have a top workspace at home. Including an office chair, laptop, and blue streamers.

As a Customer Journey Specialist, you discover what customers truly find important. This is how you set up a customer journey for our websites, emails, or the app that makes them happy. You do this through smart research and by asking targeted questions to bring customer problems to the surface. Your goal? Lower the contact ratio, raise the NPS, and amaze customers. Alongside research, you keep a tight grip on projects, with a sharp eye for design and copy. Together with a top SCRUM team including the Domain Lead, Product Owner, Analyst, and Interaction Designer, you truly make the difference for our customers.

• Being the voice of the customer. In your team, you ensure that the customer is taken into account in every decision.
• Deep diving into customer problems within the customer journey and clearly mapping out customer intentions.
• Making customer journeys insightful and understandable. With qualitative research and quantitative insights.
• Spotting opportunities for improvement and converting them into impactful projects.
• Working on smart solutions together with the Analyst, Designer, Product Owner, and a Content Specialist.
• Determining priorities, monitoring progress, and successfully completing projects.
• Giving your team a round of high fives when the number of contacts drops and you have made even more customers happy!

Do you, as a Customer Journey Specialist, get completely happy from research, analyses, and setting up the absolute best customer experience? With us, you are in the front row to optimize that experience. With your project management skills and eye for design and content, you will take our customer journey to an even higher level. You ensure improvements that truly make our customers happy.