Senior Trainer Customer Contact Center

This position falls in scale 9, with a gross monthly salary between € 4,552.48 and € 6,069.97 (based on 36 hours per week). Furthermore, we offer:
• A 36-hour work week that can be flexibly scheduled
• 8% holiday allowance and a 13th month, at a time that suits you best
• Based on a full-time employment: 208.8 hours of leave per year
• A good collective pension scheme
• € 750 per year to continue developing yourself (to save up to € 3,000)
• Every 5 years € 900 to get your home working space completely in order again
• An NS-Business Card and a mileage allowance if you come by bicycle

Curious about the rest? Read more about our employment conditions here.

About us

ASN Bank is an accessible and progressive bank with an eye for people, society, and the future. We contribute in a sustainable manner to financial solutions for our customers and to social issues in the Netherlands. In doing so, we pay special attention to sustainability, financial well-being, and good housing. As a bank, we combine the convenience of secure mobile banking with the power of personal advice. Thanks to our nationally covering network of offices, we are also physically close at the moments that matter.

Inspire others and make an impact as an experienced trainer at the ASN Bank Customer Contact Center.

Within the Customer Contact Center, we are looking for an experienced trainer with extensive knowledge of and experience in customer contact. : In addition to training and coaching (including trainers), the Senior Trainer holds ultimate responsibility for the quality and further development of all training, coaching trajectories, and learning interventions. You operate at a tactical and operational level and are a strong interlocutor for management. Additionally, you have a sharp eye for developments both within and outside the organization and proactively translate these into impactful learning and development initiatives.

Your responsibilities

• Independently develop and deliver training, coach employees, and translate improvement advice into training materials
• Ensure that all trainers coach according to the same line and method
• Performance analysis: analyze trends and adjust based on quality, AHT, and productivity
• Responsible for the quality of the training materials and the training
• Follow and apply the latest developments in the field of learning & development, new didactic forms, and innovative training methods

Welcome to a close-knit and dynamic team within Quality & WFM of the Customer Contact Center! As a Senior Trainer, you will fully commit yourself to guiding, coaching, and elevating colleagues in customer contact to a higher level.

You have experience as a trainer or educator and possess excellent didactic and communicative skills, enabling you to train colleagues within the Customer Contact Center. You have impact and persuasiveness, making you a full-fledged sparring partner for customer contact employees during training.

Furthermore, you possess:

• HBO or WO working and thinking level.
• WFT Basic, damage, and mortgages is a plus.
• At least 3 years of experience in developing and delivering training, preferably gained within a customer contact environment.
• Knowledge of coaching techniques and situational coaching.
• Note: You are flexibly deployable and visibly present on the work floor. You are present in the office the entire working week, because we believe that training and coaching are most effective when you sit next to each other. What we also expect is national coverage, hence the required willingness to be present at our other locations, namely The Hague, Utrecht, and Groningen.

Become our colleague

Are you making a stand for tomorrow? Then apply to ASN Bank today. Upload your motivation and CV, and we will contact you quickly. The application procedure consists of two interviews and an assessment. For more information, you can contact Floortje Otten, corporate recruiter, via Floortje.Otten@asnbank.nl or at 06-10986428.

We work in a pleasant manner with a number of preferred suppliers. Acquisition is therefore not appreciated.

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