Aftersales Support Employee (Online Service Advisor)

You have experience as a Service Advisor and know the dynamics of the workshop like no other. Now you are ready for a next step in which you apply your technical knowledge and customer focus from the back office.

As an Aftersales Support Employee, you are the Online Service Advisor for our customers and branches. You advise customers by telephone and online regarding the necessary maintenance and possible repairs to their car. In doing so, you translate technical information into clear and reliable advice that the customer can act upon.

Based on the tasks, you prepare clear quotes. You discuss these quotes with the customer, answer questions, and ensure that the agreements made are clearly recorded. This way, the customer knows exactly which tasks are needed, what they cost, and what the next steps are.

Additionally, you support our Service Advisors with various aftersales activities. You help them with, among other things, customer inquiries, quotes, administrative processing, and coordination with customers and workshops. Thanks to your support, the Service Advisors at our branches can focus fully on the customers at the reception and the daily activities in the workshop.

Together with your colleagues, you support our Ford and Suzuki branches. Even during busy moments, you maintain an overview, set the right priorities, and ensure professional and customer-friendly handling.

Your responsibilities include, among other things:

• Advising customers about maintenance and repairs;

• Preparing clear and complete quotes;

• Discussing quotes, tasks, and costs with customers;

• Answering customer inquiries by telephone and online;

• Supporting our Service Advisors and workshops;

• Coordinating tasks with customers and branches;

• Correctly recording agreements and customer data;

• Monitoring outstanding actions and agreements made;

• Ensuring professional and customer-friendly handling.

• You have at least two years of experience as a Service Advisor;

• You are ready for the step from the reception to a back office function;

• You have knowledge of maintenance, repairs, and workshop processes;

• You can explain technical information clearly to customers;

• You have experience in preparing and discussing quotes;

• You are available for at least 32 hours per week;

• You are friendly, customer-oriented, and have strong communication skills;

• You work in an organized manner and can set priorities well;

• You are accurate and maintain an overview of multiple tasks;

• You think in solutions and remain professional during busy moments.

• A position for 32 to 40 hours per week;

• An extensive onboarding program and good guidance;

• A good salary and good secondary employment conditions;

• Flexible working hours;

• A pleasant and dynamic working environment;

• A friendly team of engaged colleagues;

• A bicycle scheme partially paid for by Zeeuw & Zeeuw;

• Plenty of opportunities to further develop yourself;

• Growth opportunities within Zeeuw & Zeeuw.

Do you want to use your experience as a Service Advisor in a different way and support our customers and Service Advisors from the back office? Then we would love to meet you.

Apply for the position of Aftersales Support Employee and take your next step within Zeeuw & Zeeuw.

Zeeuw & Zeeuw works with preferred suppliers. Acquisition in response to this vacancy is not appreciated.