Real Estate Service Manager

Real Estate Service Manager | Services | 32 - 40 hours per week | Amsterdam | Hybrid

Good service requires more than a friendly conversation and a quick response. It requires insight, empathy, and the decisiveness to truly get things done.

Someone who listens, but also dares to ask follow-up questions. Who has an eye for the tenant, without losing sight of the client's interests. And who does not only look at what needs to be solved today, but also at what can be improved tomorrow.

Do you recognize yourself in this?
Then we at vb&t have a great role for you as a Real Estate Service Manager.

As a Real Estate Service Manager, you look beyond the report itself. What is truly happening, what interests are at play, and what is needed to reach a good solution? You know that clarity is sometimes just as important as speed and that good cooperation with colleagues and suppliers makes the difference.

You work closely with the Account Manager, Technical Manager, and other specialists within vb&t. In doing so, you keep an eye on the service, bring parties together, and ensure that agreements and actions align.

• You are the point of contact for tenants and ensure professional and personal handling of questions, complaints, and service reports;

• You coordinate the follow-up of reports, liaise with colleagues and suppliers, and monitor progress and agreements made;

• You identify recurring bottlenecks and actively contribute ideas for structural solutions and smarter, more customer-friendly work processes;

• You handle resident communication, organize tenant activities, and ensure good follow-up of performed work;

• You analyze customer feedback and satisfaction surveys and translate these into concrete improvements in our services;

• You work closely with colleagues from Technical and Account Management and support reporting, portfolio meetings, and communication towards clients.

As a Service Manager at vb&t, you work at the intersection of people, service, and real estate. You deal with diverse questions and interests, where one simple solution is not always available. It is precisely then that your insight, communication, and decisiveness make the difference.

You are not alone. Within vb&t, you can rely on experienced colleagues with various specialisms. Together, you search for solutions that work for both tenants and clients.

You understand that good service sometimes requires patience and empathy, but just as much clarity and decisiveness. You are a good listener, dare to ask follow-up questions, and know how to remain professional and solution-oriented even in difficult situations.

You maintain an overview, set priorities, and take responsibility for proper follow-up. In doing so, you do not wait until problems become larger, but you signal timely what needs attention. You communicate easily with different people and know how to carefully weigh interests.

• HBO (Higher Professional Education) level of work and thinking and approximately 3 years of work experience in business services;

• An education in the direction of hospitality, service, or real estate is a plus;

• Experience with customer contact, complaint handling, and coordinating processes;

• Good communication skills in Dutch and English;

• Affinity with digital systems and process-oriented working.

What do we offer you?
Do you want to work for an organization that is stable, forward-thinking, and where you feel comfortable? At vb&t, it all comes together. Here you work in an environment where professionalism and personal attention go hand in hand. We provide a fine mix of challenge, freedom, connection, and fun. 

After a thorough onboarding period, you will be given the space to organize your work independently and flexibly, within clear frameworks. In consultation with the team, it is possible to work from home for a maximum of 2 days on a full-time basis. We trust in your professionalism and offer a healthy balance between work and private life.  

Who are we?
The total vb&t team consists of over 350 colleagues who all provide substance to the services of vb&t through their own specialisms, including Rental, Brokerage, Real Estate Management, VvE services, Fire Safety, and Project Management. We do this from our Head Office in Eindhoven and 10 locations across the country. These are our 5 core values that form the basis of how we work together, make decisions, and add value every day:

vb&t Real Estate Management is part of the vb&t Group. We are an established name in the real estate world and manage a diverse portfolio: from homes and offices to shops and commercial buildings. Not standard management, but custom solutions thanks to an enthusiastic team of specialists in the fields of technical, financial, commercial, facility, and administrative real estate management. We believe in sustainable relationships, in clear communication, and in real estate that contributes to pleasant living and working. With that conviction, we work together every day on better service and a pleasant working environment.

Via this link you can read much more about working at vb&t!

Interested?

If you recognize yourself in the profile above, we would very much like to get in touch with you! You can apply directly via the application button on our website. Furthermore, you may also express your interest by emailing your CV and motivation letter to hr@vbtgroep.nl for the attention of

Simone Roothans, Key Account Manager vb&t real estate management. If you want to know more about this vacancy, please call Simone Roothans at T 040-3038243