HOA Service Desk Employee

HOA Service Desk Employee | 1st line | Eindhoven | 32 - 40 upw | Hybrid

Will you become our new service-oriented colleague who addresses owners and residents in a professional manner? Can you effortlessly coordinate with your interlocutor and find the flawless balance between responding socially, friendly, and professionally? Do you see it as a challenge to raise our customer satisfaction to a higher level together with your team? Then we have a suitable challenge for you as an HOA Service Desk Employee in the bustling heart of Eindhoven.

Does this sound like your next step? Then read on quickly!

As an HOA Service Desk Employee, as a first-line employee of the Service Desk, you are responsible for receiving questions and reports from residents and owners. You ensure a customer-oriented first reception of questions and requests, which you register in the system so that colleagues can follow up on them. Together with your team, you work on the optimization of service-oriented service provision. In addition to all external contacts, you continuously coordinate with colleagues from other teams or departments.
This is a selection from your activities:

• Acting as the first point of contact for residents and owners via telephone and email;

• Ensuring a friendly, service-oriented reception of reports;

• Registering reports in Twinq with correct data and descriptions;

• Assessing basic information and determining whether the report should be forwarded;

• Identifying ambiguities and inquiring where necessary;

• Safeguarding continuity during handovers between shifts and colleagues.

Who are you?
The most important thing in this job is communicating, both internally with various colleagues and externally at all kinds of levels. In addition to proper coordination, you need to be a good listener and then be able to switch gears quickly. A solution-oriented mindset helps you with that. Can you give the desired answer yourself, or should the question be passed on to your colleague?
You have oversight, are flexible, and keep a cool head even when the phone is glowing red. And furthermore, you have:

• An MBO work and thinking level;

• Work experience in a similar position is a plus;

• Good command of the Dutch and English languages, both spoken and written.

What do we offer you?
Do you want to work at an organization that is stable, thinks future-oriented, and where you feel comfortable? At vb&t, all of that comes together. Here you work in an environment where professionalism and personal attention go hand in hand. We provide a fine mix of challenge, freedom, connection, and fun.