Sr. Service Desk Support

• As an Account and Product Support Employee, you ensure that the commercial and administrative processes surrounding the services of Schiphol Cargonaut run smoothly.
• You work in a small and close-knit team where you support account and product management in the execution of customer-related activities.
• With over 4,200 proud colleagues, we work on our mission: creating a home port for world travelers.

As an Account and Product Support Employee, you take care of the correct processing of contracts, customer data, and invoicing. How exactly you achieve this? That is up to you. We rely on the way you set your goals clearly and achieve them on time according to a good plan. You will apply your talents to:

• ensuring the billing run on a monthly basis.
• supporting and advising the account manager regarding accounts receivable management.
• drafting, processing, and monitoring contracts, changes, and cancellations.
• managing and updating customer, contract, and invoicing data in various systems.
• facilitating the requested and unsolicited delivery of (customer) reports.
• providing reports on the realized level of service (SLA).
• monitoring the quality of execution of company-wide systems and guiding other employees in this.
• ensuring the execution of customer-related processes: with a focus on process optimization for the customer & Cargonaut.

With more than 4,200 proud colleagues, we take an extra step to connect the Netherlands as well as possible to the rest of the world. Innovation, safety, and collaboration are at the forefront. Together, we give more meaning to travel and contribute to the economy and society. For more than 100 years. In the Netherlands and beyond. Did you know, by the way, that:

... Royal Schiphol Group is the owner and operator of Amsterdam Airport Schiphol, Rotterdam The Hague Airport, and Lelystad Airport?
... 1.43 million tons of cargo were transported via Schiphol Airport in 2025?
... you, as an Account and Product Support Employee, strengthen the Schiphol Commercial business area.

It is not widely known that almost all international flights also carry Cargo (freight) on their flight. To the final destination, but also to Schiphol. The Cargo contribution to Schiphol and the profitability for airlines is crucial to being able to continue flying to these destinations. Within the Commercial Business Unit, the Cargo department, with Cargonaut as a part, is established to make Schiphol the best cargo airport in Europe. With a strong ambition to grow the Cargo volume by 25% in the coming years to 2 million kilos of cargo.

Schiphol connects your world. With the best people, we make travel safe and responsible. You contribute to this with your unique talents, such as the way you do your work carefully and with attention to quality. In any case, for this position you have:

• HBO working and thinking level.
• at least 3 years of experience in a similar role.
• an accurate, customer-oriented, and process-driven way of working.

• € 4747 to € 6280 gross per month (scale 10).
• A 13th month.
• You will receive an iPhone from us.
• An NS-Business Card that fully reimburses public transport travel to and from work.
• Participation in the ABP pension fund.
• 180 vacation hours.

These are just a few of our employment conditions that belong to this position (based on a 36-hour work week). Schiphol has even more to offer you. For the complete overview of all employment conditions, go to Employment Conditions - Working at Schiphol.

What are your talents? What are your dreams? What is your story? We are curious about you and would like to invite you to apply. You can apply by sharing your motivation and CV with us via the application button below.

• For more information about applying at Schiphol: Schiphol Careers.
• Do you have questions about the application process? Please ask them to Bart Koekman via Bart.Koekman@schiphol.nl or via 06-31974075.
• An assessment may be part of the process.
• For the safety of our travelers and colleagues, a safety investigation is always part of the process. Before employment, a Certificate of Good Conduct (VGB) must be submitted.