Key Account Manager Existing Business - Warehousing / 3PL

Are you an experienced Account Manager within contract logistics or 3PL and do you get energy from further developing existing customers? Are you looking for a role in which you not only maintain relationships, but actually have influence on commercial growth, customer satisfaction, and strategic decision-making?

Then this is your chance.

For our warehousing activities, we are looking for a Key Account Manager who will be responsible for a select number of strategic key accounts. You have sharp insight into their needs and know how to translate these into innovative solutions and services. Expanding sustainable relationships is central here, whereby customer satisfaction and increasing customer volume are always your aim.

Many account management functions within logistics are either strongly sales-driven or very operational. In this position, you combine the best of both worlds:

• You manage a portfolio of 2 to 4 strategic customers

• You are responsible for customer development, relationship management, and contract management. You actively drive growth, customer value, and commercial opportunities.

• You work closely with operations and literally have your "feet in the clay." You follow up on bottlenecks and translate these into suggestions for process optimization within the site; lean principles and continuous improvement are important supporting methodologies in this regard.

• You work for customers in diverse sectors such as Technology, Healthcare, and Industrial

• You get plenty of room to take independent initiatives and exert influence on commercial decisions and implementations in the operation

As Key Account Manager, you are responsible for maintaining, developing, and expanding a number of our most important customer relationships.

Your responsibilities include, among other things:

• Building, maintaining, and expanding relationships at operational, tactical, and management levels

• Translating contractual agreements into successful execution within the operation

• Identifying commercial opportunities for additional services such as transport, value added services, and (new) supply chain solutions

• Developing and executing account plans focused on growth and customer development

• Identifying opportunities for improvement within existing processes and services

• Guiding contract renewals, changes, and commercial negotiations

• Initiating and supporting new implementations for existing customers

• Monitoring customer satisfaction and driving improvement of the NPS score

• Acting as a pivot between customer, operation, site management, and other internal stakeholders

• Reporting results, risks, and growth opportunities to management

In this role, you will receive a lot of responsibility and influence.

You are responsible for:

• A portfolio of 2 to 4 key accounts

• Approximately € 10 million revenue

• Realization of growth objectives within existing customers

• Improvement of customer satisfaction and long-term partnerships

• Identifying and capitalizing on commercial opportunities

Although the P&L responsibility lies with the Site Manager, you play an important role in commercial decision-making and business reviews.

Internally, you work closely with:

• Site Manager and Manager Accounts & Partner Programs

• Warehouse (Operations Manager, Shift and Team Leads), Operations Support, and Customer Service

• Business Development

• Strategic Account Management (for global accounts)

• Finance, Continuous Improvement, Engineering, and IT

At the customer, you are a contact person for, among others:

• Supply Chain Managers

• Warehouse Managers

• Procurement

• Operations Directors

• COO's

You report to the Manager Accounts & Partner Programs.

In addition to a competitive salary, we offer attractive secondary employment conditions. We value your commitment and contribution and like to reward you for it.

• Bonus scheme

• A personal budget that you can spend at your own discretion. This can be converted into extra vacation days, a gym membership, or extra salary

• Laptop and phone

• Hybrid working

• 26 vacation days based on 40 hours;

• Extensive training and development opportunities

• HBO(+) work and thinking level

• Multiple years of experience as an Account Manager, Contract Manager, or Key Account Manager within contract logistics, warehousing, or 3PL

• Experience with contract management and commercial customer development

• Strong analytical ability; you drive based on figures, results, and margins

• Experience with stakeholder management at multiple levels

• Excellent communication skills in Dutch and English

• Commercial drive combined with operational insight and project management skills

At Rhenus, you get the impact of an international logistics player and the entrepreneurial culture of a family business.

What you can expect:

• Plenty of autonomy and ownership

• Short lines and fast decision-making

• An organization where entrepreneurship is valued

• Intensive collaboration between commerce and operation

• Plenty of room to realize improvements and new ideas

• Working on complex logistical solutions for attractive customers

• Training and development opportunities within an international organization

Do you want to be responsible for a limited number of strategic customers, convert commercial opportunities into growth, and make a visible contribution to the success of our organization and customers?

Then we would love to meet you.