Key Account Manager

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Job Description

Echt, Limburg | € 4,076 - € 7,045 | Full-time | Hybrid | Company car | Bonus

Are you ready to take ownership of strategic customer relationships and drive commercial success? As Key Account Manager within our Consumer Products division in Echt, you are responsible for one of the two key customer accounts, building strong partnerships and driving sustainable business growth.

You combine a strategic mindset with commercial acumen and financial insight. As a trusted partner to your customers, you understand their needs, identify opportunities for growth and ensure that customer expectations are aligned with business objectives and operational performance.

Working closely with internal stakeholders and colleagues across our international network, including our UK operations, you play an important role in ensuring a consistent approach to customer management and service delivery. This also involves regular collaboration and visits to our UK location.

YOUR TASKS

As Key Account Manager, you are responsible for the strategic and commercial development of your customer accounts, ensuring strong relationships and sustainable business performance.

• Build and develop long-term relationships with key customers, acting as a trusted partner and strategic point of contact.
• Take ownership of account performance, including P&L, budgets, forecasts and profitability.
• Develop account plans and identify opportunities to grow existing business through additional services and cross-selling.
• Monitor KPIs and financial performance, translating insights into improvement plans and commercial opportunities.
• Lead customer reviews, present performance results and discuss trends, forecasts and recommendations.
• Manage commercial agreements, pricing, contract negotiations and customer requests, including RFQs.
• Coordinate internal stakeholders to align customer needs with operational capabilities and commercial objectives.
• Work closely with international colleagues, particularly in the UK, to ensure alignment in customer management and service delivery.
• Align with and support the Operations Manager, providing direction and ensuring alignment on customer priorities.

You are reporting directly to the Director Accountmanagement & Operations.

WHAT'S IN IT FOR YOU

Experience matters. But at Arvato, your development doesn't stop. In this role, you'll work in an international, data-driven supply chain environment where technology, customer impact, and ownership are central.

Through our extensive learning center and targeted training programs, you'll have the opportunity to further develop yourself, both professionally and personally.

We offer

• A gross monthly salary between €4,076 and €7,045 based on 40 hours, depending on your experience;
• Electric company car;
• 25 vacation days based on a 40-hour workweek;
• A performance bonus;
• A company laptop and mobile phone, also available for personal use;
• Additional leave options: buy up to one extra week of vacation and receive 3 additional "non-sick" leave days;
• An attractive pension scheme;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An international, informal, and entrepreneurial work environment.

For this position, it is necessary that you have the legal right to work in the Netherlands at the time of applying.

YOUR PROFILE

We are looking for an Key Account Manager who thrives in a complex contract logistics environment and enjoys building customer relationships, identifying commercial opportunities, and working in a dynamic operational setting.

You bring:

• Bachelor's degree (HBO level), preferably in Supply Chain Management, Logistics, Business Administration, or a related field;

• Experience in a similar Key Account Management or Contract Management role within contract logistics;
• Experience with KPI management, commercial analysis, and stakeholder management;
• Excellent communication skills in English;
• Experience with SAP or similar ERP systems is preferred;
• A proactive, analytical, and results-driven mindset.

In addition, you recognize yourself in the following:

• You enjoy working in an international and fast-paced environment;
• You easily switch between customers, operations, and commercial stakeholders;
• You take ownership and continuously look for opportunities to improve processes and create value.

WHAT'S NEXT

Our process is fast and straightforward:

• Phone interview with the recruiter;
• First interview on-site;
• Online Assessment;
• Second interview including a case study;
• Feedback within 48 hours.

Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.

Ready to make impact in a high-tech supply chain environment with international customers? Apply now.

Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants to provide personal information that may be used for criminal purposes.

Acquisition in response to this vacancy is not appreciated.