Operational Key Account Manager

• work experience in a similar position within contract logistics (3PL);
• knowledge of logistics processes, you understand how a large organization works, know whom to involve and when, and move effectively through different layers (knowledge of transport is a plus);
• you have experience with contract negotiations and you are a professionally mature interlocutor;
• connecting ability, you bring people, teams, and interests together and create support for collective solutions.
• a good command of the Dutch (B2) and English languages.

• salary depending on knowledge and experience with a range of €5,000.00 - €6,000.00 gross per month, supplemented with a 5% gratuity and 8% holiday allowance;
• a lease car with an international charging pass;
• space for yourself. Thus, you enjoy 28 vacation days (on a full-time basis) for time with friends and family. We also work partially hybrid, both at home and at the office; flexibility is our priority;
• a favorable pension scheme, part of which is premium-free and includes an employee contribution of 5%;
• personal growth via our DSV Academy and external training in the field of logistics or other relevant professional fields;
• and last but not least extra benefits, such as our bicycle plan scheme and the fiscfree program with which you have a net benefit at shops and sports clubs.

Move forward as an Operational Key Account Manager at DSV in Tholen
From logistics operation to strategy, you take the lead in this partnership. As an operational key account manager for a major client, you bring structure and order. You develop a clear roadmap and ensure that logistics, transport, IT, and commerce come together in a future-oriented customer strategy. Push transparency and win together, DSV.

You will make it happen
For a large client within electronics retail, we are looking for an operational key account manager. In this role, you are the connecting force between our internal teams and the client. You maintain focus, bring expectations and possibilities together, and ensure that plans are not only ambitious, but above all feasible and executable. As a strategic hub, you keep all stakeholders sharp, create overview, and drive results; you contribute to making it happen.

How do you do this? You see what is needed, get the right people moving, and ensure that agreements are actually kept. This position arose from a clear need from our client for a professional who shows ownership, gives commitment, and gets energy from connecting people and interests. As one of the largest global accounts within our Contract Logistics division with a clear ambition to grow in the B2B and B2C market, this client asks for someone who stands firmly in their shoes and at the same time makes connections easily.

Together with the global account team, you are closely involved in the QBRs and communicate daily with various internal stakeholders from the logistics operation and our transport department. Additionally, you work intensively with the client. This puts you close to both the operation and the relationship. Short lines, direct contact, and plenty of room to brainstorm make this a role in which your energy and approach can directly make a difference. You will achieve this by:

• mapping out escalations, needs, and additional wishes of the client and shaping these into concrete and workable business plans or strategies;
• drafting an internal multi-year plan in which you determine commercial opportunities with the client, involve stakeholders, assess risks, and ensure the success of the plan;
• acting on the many changes and priorities of this client and working together towards achievable expectations and results;
• handling accounts receivable management and resolving disputes;
• being the go-to person for our client regarding operational current affairs, measuring and securing established KPI objectives, and providing periodic client presentations.

Job Req Number: 129421
Time Type: Full Time

You bring

At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

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