Customer Success Manager

• A salary up to €3,500, depending on experience
• 24 vacation days, pension scheme, laptop, and mobile allowance
• Greenwheels for customer visits
• A permanent place in the office
• Daily lunch, Friday sandwich day, team outings, freedom, and a pleasant working atmosphere

Ensure customers get the most out of our software through support, training, and smart guidance.

At Ecmanage, it is all about overview, convenience, and control. We offer a smart Clothing Management System (CMS) that allows organizations to manage their workwear professionally - per employee, per location, fully digital.

Our SaaS solution is used daily by more than half a million users. That is not just due to the technology, but also due to the way we collaborate. We think along, stay sharp, and are always ready for our customers. And that is why we need you.

After go-live, you are the point of contact for our customers. You ensure they make progress. Not just because you answer questions, but because you truly guide them. You train customers, think along, ask smart questions, and ensure they don't get stuck on "how does this work?", but push forward to "how do we get more out of this?"

You will mainly be in the office in Rijswijk, right in the middle of the team. Lines are short, the atmosphere is professional with a touch of humor, and everyone knows what they can expect from each other. Customer visits are part of the job, but you are primarily in contact regarding the content.

• Handling support tickets via our system
• Guiding customers during onboarding
• Preparing and delivering training at the office, online, or on-site
• Collecting feedback and translating it into points for improvement
• Helping build customer processes, such as aftersales and our help center
• Scheduling contact moments and actively maintaining customer contact
• Customer visits are part of the job, but they are not your main focus. You are primarily a substantive sparring partner who understands, guides, and helps customers move forward.

Is a past at Ecmanage right for you?

At Ecmanage, it's all about teamwork, hard work, and freedom. We believe in the importance of collaboration and sharing ideas to arrive at the best solutions. We encourage proactive thinking and give our employees the freedom to operate independently. Within the company, we create an environment in which every individual has their own input and contributes to the whole, always with the support and input of the team. Together, we strive for success and celebrate our shared achievements.

Ecmanage is standing strong. We have satisfied customers, a proven product, and a committed team. But we want more. More structure. More customer focus. More substance.

That is why we are not looking for 'customer support', but for someone who understands the profession of Customer Success. Someone who handles questions, but above all looks ahead. Who uses training as a key to customer growth, not as a checkbox, but as an opportunity to empower customers.

You will certainly get freedom with us. But with responsibility. Because that fits how we work.