Customer Success Manager (NL)

At TOPdesk, we help organizations improve their service delivery with our service management software. As a Customer Success Manager (CSM), you ensure that customers not only implement TOPdesk successfully, but also derive demonstrable value from it. In this way, you contribute to customer satisfaction, customer retention, and growth.

As a Customer Success Manager, you build strong relationships with key stakeholders, guide customers in achieving their goals, and ensure that they continuously experience the added value of our software and services. Thanks to you, we keep our churn low and increase the lifetime value of our customers.

You work closely with colleagues from Sales, Consultancy, Support, and Enablement to continuously improve the entire customer journey. Together, you ensure that customers are not only satisfied, but become true ambassadors of TOPdesk.

• Building and maintaining strong customer relationships within the Netherlands
• Monitoring account health and proactively identifying risks 
• Stimulating product adoption and customer engagement
• Identifying and qualifying expansion opportunities (CSQLs) together with Account Managers
• Providing customer-oriented enablement, insights, and best practices
• Representing the voice of the customer within internal teams
• Together with colleagues in Germany, further building and shaping the Customer Success field within TOPdesk, so that we deliver consistent and excellent customer value everywhere

Become enthusiastic?
Need tips for your cover letter? We are curious to know how you bridge the gap between customer and colleague in your work, and how you maintain an overview in doing so. Do you have a situation in which you had to coordinate multiple interests or switch gears quickly? Let us know. And of course: why does TOPdesk appeal to you?