Customer Success Manager

• At least 3 years of experience as a Customer Success Manager or in a similar role within a SaaS organization. Experience within HR Tech is a plus.

• HBO (Higher Professional Education) level of work and thinking.

• Commercially strong and experienced with contract renewals, retention, and growth.

• Experience with your own customer portfolio and independent stakeholder management.

• Strong in Dutch and English, both orally and in writing.

• Analytical, proactive, and strategic. You know how to advise customers and convince stakeholders.

• Skilled with AI and able to apply this effectively to work smarter, more efficiently, and better.

• Competitive salary (Between €3,600 and €4,600 gross per month based on full-time) depending on your experience

• A bonus structure (up to 2x your monthly salary)

• Pension plan and mobility allowance

• A key role within an ambitious SaaS scale-up where you have a direct impact on commercial growth.

• Plenty of freedom and ownership to shape your own market, approach, and pipeline.

• An open and inclusive culture with plenty of freedom and room for individual initiative

• A MacBook and a phone (allowance)

• Hybrid and flexible work schedule, where you work at least three days in the office

• Possibility for workations for 4 weeks per year

• A delicious and healthy lunch every day

• Possibility to participate in Urban Sports Club (company fitness) with a discount or another gym membership

• A Fun Committee that regularly organizes fun activities, such as sports events and themed parties

• We care about your (mental) well-being. Therefore, you have the option to use OpenUp for large or small challenges in your life. Work-related or not
  

🚀 Join the onboarding revolution as a Customer Success Manager at Appical! 🚀

We are looking for a Customer Success Manager who gets energy from strong customer relationships, commercial growth, and realizing customer value. In this role, you are end-to-end responsible for your own portfolio of mid-market customers and act as a strategic sparring partner throughout the entire customer lifecycle.

You will work with a diverse mix of organizations, with a strong focus on healthcare, but also within other sectors. By understanding well what is happening, you help customers to utilize Appical optimally and achieve their objectives.

Commercial responsibility is an important part of the role. You are responsible for contract renewals, retention, and realizing growth within your portfolio. By understanding customer data and developments at customers well, you signal opportunities and risks in a timely manner and execute the right actions. From preventing churn to expanding existing customer relationships: as a commercially strong Customer Success Manager, you take ownership and control in this.

Together with Sales, Product, Support, and Implementation, you ensure a strong customer experience, while you maintain control within your own portfolio. We are looking for someone who operates independently, is strategically and commercially strong, shows ownership, and dares to take responsibility.

• You manage a portfolio of approximately 60 to 70 mid-market customers and are their fixed point of contact and strategic sparring partner.

• You are responsible for the full customer lifecycle: adoption, retention, contract renewal, and growth.

• You independently conduct BRMs and QBRs and advise customers on the optimal use of Appical.

• You analyze customer data and usage and proactively respond to risks, churn, and growth opportunities.

• You take ownership of commercial opportunities and contract renewals

• You work together with Sales, Product, Support, and Implementation, share knowledge, and use AI and other tools smartly.

Great experiences don't happen by accident. They're built with intention, care, and the right tools.

We believe every employee milestone deserves to be exceptional.

That's why Appical exists: to help HR teams create engaging experiences from start to finish: whether someone is joining, growing, returning or moving on.

When it's done right, employees stay longer, perform faster, and feel valued every stage of their journey. When it's not, the costs add up fast.

The platform makes it simple to build meaningful experiences that save time for HR, while helping employees feel supported and confident.

Together, we turn every new beginning into an unforgettable experience.

This position is becoming available because colleagues within the team are progressing to the next step in their careers.

Starting to feel the itch? Great! We look forward to receiving your application as Customer Success Manager. Any questions? Feel free to contact Joëlle van Erp (Recruiter) via +31648710158 or joelle.vanerp@appical.com.

Note: We do not work with external recruiters for this position.