Jobs in the Netherlands, in English.

Customer Success Manager NL

On-site in Amsterdam·Added 22 days ago

Still open when we checked on 8 Oct

Treatwell

10 open roles

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Overview

Requirements

Dutch
The ad asks for Dutch, or counts it in your favour.

Skills

Account Management

This job advert was originally written in Dutch.

Requirements

What we're looking for

Who we are looking for:

Fluent in Dutch and English with clear, concise communication and strong verbal and written skills
A good negotiator - effective communication skills to listen, inspire, and persuade
Relationship management - the ability to quickly build a bond, especially via telephone and sometimes in person, collaborating with both internal and external stakeholders
Solution-oriented - you like to get to the bottom of things and ensure a solution is found
You don't like to sit still - have experience processing a large volume of phone calls and emails
Entrepreneurial, innovative spirit - you pursue opportunities and look for better processes to further increase your results
Contagious energy, passion for your work, switching quickly between tasks
Affinity with the hair and beauty industry
Self-starter, shows initiative and is a problem solver
Works with tight deadlines with a can-do mentality

Pay & benefits

What you'll get

⚖️ 28 vacation days, plus national holidays

🚀 A competitive monthly bonus based on performance

💆‍♀️ Every month a €40 voucher via our benefits platform Epassi - so you can pamper yourself too

🧠 Support regarding mental health through our partnership with OpenUp

🚲 Opportunity to make use of the Lease a Bike plan starting from your second contract

🔒 Participation in the pension plan at Bright Pensioen starting from your second contract

🍀 An extra day off per year - the Treat Yourself Well Day - to recharge and take time for yourself, your way

🎉 Team spirit: Regular team outings, after-work drinks, and an open, dynamic company culture.

The role

As a Customer Success Manager, you play a key role in managing our partners' relationships, introducing them to our vision of bringing the beauty industry fully online. Our salon partners are essential to realizing our mission: creating the perfect hair and beauty experience. To succeed in this, we support them in adopting our tools, encouraging customers to book online, and providing an exceptional experience to all Treatwell customers, so they return time and again.

What you'll do

With your drive to inspire, train, and digitize partners, you will work closely with salons. This includes everything from full adoption of our salon software to maintaining and strengthening a long-term partnership. You will advise and optimize their processes for lasting success.

High-quality onboarding - ensuring that partners understand the benefits of adopting our salon software and are motivated to use the software to its full potential
Ongoing training - communicating new features and supporting partners in continuing to use the software
Improving the overall performance of locations, proactively working to improve beauty salons
Service - you are ready to answer questions or any complaints from our partners in a timely manner via email or telephone
B2B revenue - you will be responsible for up-selling extra features to your partners
Retention - your role will be to ensure that your partners remain satisfied and engaged, and maintain an ongoing relationship with Treatwell

Hiring process

The first phase of this application procedure is a video interview with our Talent Team. This is followed by two interviews, in which we will ask you to prepare a task, among other things.

About Treatwell

Founded: 2012
Employees: 500–1,000
Headquarters: London, UK

In their own words

About the company & team

At this moment, we are looking for a motivated colleague to strengthen our team for the Dutch-speaking market.

Hello, we are Treatwell. Nice to meet you.

We are a team of 800 (and growing) passionate and brilliantly talented people across Europe. We are the smartest salon management software in the industry, all connected to Europe's leading booking platform, working with more than 95,000 salon partners in 14 countries and processing more than 14 million bookings per month.

But we are not finished yet. We are on an exciting journey to bring about a digital revolution in the hair and beauty world.

Does this appeal to you? Then we might just have the position for you.

Additional information

We are committed to a diverse, inclusive, and fair working environment. We are proud of the fact that we offer equal opportunities to everyone. All qualified candidates will be considered, regardless of their personal situation.

All open roles at Treatwell