Jobs in the Netherlands, in English.

Customer Service Representative (32-40 hours)

On-site in The Hague·Added 8 months ago (last checked 19 Oct)

Odido

62 open roles

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Our summary

Salary: €17.25 an hour
Work mode: On-site, The Hague
Languages: Dutch

This job advert was originally written in Dutch.

Requirements

What we're looking for

You are available for at least 32 hours per week and enjoy helping customers when they need you. Therefore, you are flexibly deployable from Monday through Saturday, including an occasional evening shift.
MBO/HBO/University level.
You genuinely love interacting with people.
You remain professional and calm in emotional or complex situations.
You think along, take initiative, and dare to be honest.
You are proud to represent Odido and are looking for a place where you truly belong.

The role

At Odido, we are on a mission to become the most human-centric telecom provider in the Netherlands. We don't do that with scripts or standard answers, but with people who dare and want to make a difference in every conversation. As a Customer Service Representative, you stand on the front line of that ambition. Even if the customer cannot see you, your impact is felt in every moment of contact. Because when systems work, people can work, and when people feel heard, trust is created.

We want to become the most human-centric telecom provider in the Netherlands. We do that with people who dare and want to make a difference for the customer. Because even if the customer cannot see you, your impact is felt in every moment.

At Odido, we are there for each other. We see each other's talents. We always listen and look at what is possible. Because you are at your best when you can grow, you get all the space for that at Odido. We look together at your ambition and talent and ensure that you get the opportunities to grow in your own way.

At Odido, we believe that you get the best out of yourself when you enjoy going to work. That is why we invest not only in our customers, but also in you.

What you'll do

As a Customer Service Representative in Customer Operations, your role is about more than just answering questions.

That means you:

Take ownership of customer inquiries, from simple to complex.
De-escalate emotions and build trust, even when the outcome is not perfect.
Think beyond scripts, systems, and "this is not possible."
Assume that there is always an opening somewhere, an alternative, a next step.
Explain complex topics in clear, human language.
Follow up on agreements and never leave a customer hanging halfway through.

Some things you cannot learn from a book. You just have them.

This is what we have for you

You make the difference for our customers. Together with your colleagues, you ensure the best service every day and help customers with questions, solutions, and advice. You will join a close-knit team where collaboration, having fun, and personal development go hand in hand.

Additionally, you can count on:

An attractive salary with which you can earn up to €17.25 per hour, including bonus.
30 vacation days + 1 extra day off.
Plenty of opportunities to develop yourself and grow within Odido.
Access to more than 200 online trainings and a personal development budget.
An extensive package of benefits, such as discounts on phone accessories, gym memberships, and much more.
A work environment where you can be yourself and where your ideas and initiative are valued.

When do you fit with us (and when not)?

We are all different, and that is exactly what makes us strong. At the same time, there are a few things that many Odido colleagues have in common.

You feel at home in an environment that is constantly in motion. The world of communication changes quickly; and we move along every day. That doesn't always have to be perfect, as long as you are open to it.

Curiosity helps you with that. Interest in technology and in what is happening in our market makes it more fun and easier to find your way.

Do you recognize yourself in this? Then it might just click.