Jobs in the Netherlands, in English.

Customer Service Representative

Hybrid in Amersfoort·Full-time·Added 2 months ago (last checked 20 Oct)

Lease a Bike

3 open roles

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Our summary

Salary: €2,800 - €2,900 a month
Work mode: Hybrid, Amersfoort
Contract: Full-time
Languages: Dutch
Experience: 2+ years

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

At least MBO working and thinking level;
A good command of the Dutch language and preferably a good command of the English language;
You get energy from customer contact and do everything possible to turn even a negative customer experience into something positive;
We are looking for an enthusiastic colleague with more than two years of experience in customer-oriented roles. You are known for your commitment, your ownership, and proactive approach, and are ready to make a valuable contribution to our growing organization.

Pay & benefits

What you'll get

A gross monthly salary based on your experience;
A 13th month, 8% holiday allowance, and an annual profit sharing;
A brand-new lease bike of your choice (Pon brand) with a monthly employer contribution;
31 vacation days (based on 40 hours) - enough time for fun things;
A Shuttel mobility card with which you can travel for business;
A healthy lunch at the office in Amersfoort for a small contribution;
A home working space facilitated by us with the possibility of a net home working allowance for the home working days;
An attractive pension scheme of 30% where BMS contributes 20% and attractive discounts on Pon products.

The role

Together with the Lease a Bike team, we are helping the whole of working Netherlands to get on their dream bike. We are constantly working on improving the customer journey to get as many people as possible on a bike. To expand the current team, we are looking for an energetic Customer Support Specialist to come and strengthen the Lease a Bike Netherlands team for 32 to 40 hours per week.

As a Customer Support Specialist, the customer is central to you. It is your mission to relieve our customers' worries by handling questions quickly and well. You advise, inform, and support customers and ensure they are helped quickly and efficiently. A potential customer on the line? You know better than anyone how to inspire them about the benefits of the Lease a Bike scheme and quickly convert this contact into a valuable lead for our sales team.

What you'll do

Managing the various communication channels (chat, email, telephone) to optimally relieve our customers' worries. We maintain contact with employers, employees, and our partners, the bicycle shops;
Managing and timely updating the Lease a Bike platform;
Supporting colleagues from the Sales, Dealer, Marketing, and Customer Success teams. This also gives you the opportunity to take a look within the other departments;
Process improvement to continuously improve our service provision.

What do we ask of you?

Do you not meet all the above requirements but are you enthusiastic? Contact us!

Hiring process

Are you enthusiastic about Lease a Bike and about the role of customer service employee? Then apply directly via the ‘Apply’ button and send us your CV and motivation letter.

About Lease a Bike

In their own words

About the company & team

Lease a Bike was born out of a love for people and bicycles. For us, cycling is not just a way of transport. For us, cycling is a ‘way of life’. Cycling is good for your health. Good for your wallet. Good for the world. Encouraging others to take the bike, that is what we strive for! Do you want to make a contribution to a more sustainable world, where vitality and fun go hand in hand? Join the ride and contribute to the realization of our mission. As a scale-up, Lease a Bike is part of mobility provider Bike Mobility Services Group (Pon).

All open roles at Lease a Bike