B2C Customer Service Representative Nespresso (temporary)

• You speak and write excellent Dutch;
• Minimum mbo4 work and thinking level;
• You are available 32 - 40 hours per week;

• Experience in the world of customer service and a commercial mindset are a big plus.
• And you would describe yourself as driven, ambitious, and result-oriented.

• Minimum € 2600 per month (depending on your work experience) based on 40 hours + holiday allowance and a 13th month;
• A temporary position for a maximum of 7 months;
• 28 vacation days based on full-time employment;
• 1 free Nespresso machine and a monthly coffee credit of €50;
• Hybrid (home) working arrangement with an allowance for an ergonomic home office;
• 40% average discount on your gym membership & Onefit;
• Full travel expense reimbursement (NS Business Card or mileage allowance);
• Free baby food up to 500 Euro per child per year;
• 1 Large company party at a beautiful location;
• Many more secondary benefits such as (e)bike plan and referral bonus.

B2B Customer Service Representative at Nespresso 32-40 hours temporary

As a B2B Customer Service Representative at Nespresso, you provide excellent service to business customers, solve problems, and contribute to the further improvement of customer service. Sound interesting? Read on quickly.

As a B2B Customer Service Representative, you ensure that customer inquiries via telephone, email, and chat are answered professionally. You resolve complaints and technical problems and, where necessary, liaise with other departments. Additionally, you perform administrative tasks, work closely with the sales team, and actively contribute to identifying areas for improvement and proposing solutions. Special projects in the field of customer service are also part of your responsibilities.

In the role of B2B Customer Service Representative, you offer unparalleled service to our business customers. You are a true brand ambassador: enthusiastic, proactive, and accurate. You are always looking at where the customer experience can be improved in every phase of the customer journey, and you do everything possible to stimulate customer loyalty. You work well under pressure, enjoy sharing your ideas, and have a 'customer first' mentality that inspires everyone around you.

Working at Nespresso means believing that coffee can have a positive impact on people and our planet. You understand that actions speak louder than words and feel proud to be part of a B Corp-certified company.

At Nespresso, we are convinced that who you are is exactly what we are looking for; every individual deserves respect and must feel welcome and safe, regardless of gender, religion, cultural background, age, disability, or sexual orientation. We encourage you to leverage your unique talents and create the ultimate Nespresso moments together with us. By consciously working on diverse and passionate teams, we become even more creative and innovative in providing unique coffee experiences and making a positive impact on people and our planet.

Want to start as soon as today? Apply directly via apply now.