Sales Customer Service Representative

You enjoy engaging in conversation with customers and get energy from finding the best solution. In doing so, you dare to think commercially: you recognize opportunities, ask follow-up questions, and know how to convert good advice into a purchase.

Additionally:

• You have a good command of the Dutch language, both spoken and written;
• You preferably have experience in sales, retail, call center work, or customer service;
• You have a commercial mindset and are result-oriented;
• You are empathetic, possess communication skills, and are customer-oriented;
• You dare to ask follow-up questions and take initiative in a conversation;
• You possess an mbo+ level of work and thought;
• You are flexibly deployable between 30 and 37 hours per week, including rotating shifts on Saturdays.

Can you effortlessly combine customer orientation and commerciality? Then we would love to meet you!

• A challenging commercial customer service position within Retail.

• You will start with a fixed-term contract with a view to a permanent contract;

• A gross monthly salary of €2857.14 based on 37 hours from age 21. On top of this, you will also receive 8% holiday allowance;

• Good secondary employment conditions, such as a pension scheme, participation in a bicycle plan, and the possibility of taking out collective supplementary health insurance;

• Access to the Beter Bed Academy, where you can follow more than 500 online courses;

• 25 vacation days on a full-time basis;

• 20% staff discount on our assortment;

• A friendly team and a pleasant working atmosphere;

• Travel allowance from 10 km one way;

• A start date that we determine in consultation

Sleep is, alongside healthy eating and sufficient exercise, one of the most important aspects of your life. When you sleep better, you are happier, healthier, and more productive. Within Beter Bed, we take care of your sleep. As a market leader, we take charge to offer a better night's rest. Better Sleep, Better Living.

As a Sales Customer Service Representative at Beter Bed, you will become the visiting card of our organization and the expert in the field of sleep.

As a Sales Customer Service Representative, you combine customer orientation with commercial insight. You speak with customers via telephone and through our digital channels and help them with questions about our assortment, advice, and placing an order.

A customer calling with a question about a mattress? You don't just provide an answer, but you ask follow-up questions regarding the customer's wishes and needs. You think along, provide suitable advice, and look for ways you can help the customer even further. This way, you know how to turn a customer inquiry into a commercial opportunity, without losing sight of the customer's needs.

You guide customers during their purchase and, where necessary, prepare a suitable offer. In doing so, you work closely with our stores and other departments within Beter Bed.

You don't need to be a sleep expert yet when you start with us. During your onboarding process, we will teach you everything about sleep, our products, and our way of advising and selling. Do you already have experience in sales, retail, customer contact, or a call center? Then that is a great bonus. More importantly, you get energy from customer contact and from achieving commercial results.

When you start with us, you will receive an extensive onboarding process. This begins with a three-week full-time and fully paid induction training. Subsequently, you can work in this position full-time or part-time (between 30 and 37 hours per week). We will determine the number of contract hours in consultation.

The customer service is currently reachable by telephone from Monday to Saturday from 08:30 to 17:00.