Customer Service Representative Private Clients Tilburg Region

Customer Service Representative Private Clients Tilburg Region

Do you have a passion for customer contact and do you want to make a difference for our private clients? Do you want to work in a team where your development is central and where you truly are the visiting card of Rabobank?

As a Customer Service Representative Private Clients, you are the bank's ultimate visiting card and you contribute in detail to how our private clients manage their daily banking affairs (DBZ). You will start with a training program in which we train and guide you so that after 11-12 weeks, you can help the customer with their question through ownership and craftsmanship. For this, you need knowledge of the systems we use within Rabo Customer Service, knowledge of the products, and you need skills that align well with the customer. Think, for example, of being able to listen well, showing empathy, summarizing, and asking follow-up questions over the phone or via messaging.

During the training, you will work from home on theory days; during calling days, you can also come to the office if you wish. Please note: the first 2 weeks of the training are on a full-time basis (36 hours) and attendance is mandatory. After completing the training, you will work hybrid: this is a combination of working from home and at the office. You will coordinate this with your team and your Team Lead. The guideline is to go to the office on average 1x every two weeks. It may occur that you are asked to come to the office more often due to coaching or consultation, in which case we ask for your flexibility.

Additionally, you will further develop yourself by obtaining the WFT basic and WFT damage private clients certifications.

• Within the Customer Service team
• Together with your direct colleagues
• 24-36 hours per week

Are you curious about what is on your to-do list on an average working day? On average, you answer approximately 50 calls a day. Where necessary, you answer customer questions via messaging and work on the work backlog. Together with your colleagues, you work continuously on improving, among other things, processes and systems, and you work on your own development through the skill model/growth model.

We believe in the power of differences. It is precisely by combining the differences of people that we become an even better bank. We are therefore curious about what you will add to our team.

Within Customer Service, you get the chance to develop yourself. You have the space to grow within your role, which increases your own opportunities within the organization. A pleasant atmosphere, nice colleagues, and various tasks make the time fly. A glance at the clock and the day is over. You close your laptop with a satisfied feeling.
Ingrid van Altena, Customer Service Representative.

Your future colleagues would love to welcome you. They can make good use of your help in optimizing customer service. Collaboration is our way of working here; as 1 helpful team within Rabobank.

For us, your development and that of society stand side by side. That is why we want to invest in you and work together on a better world. We summarize that in one sentence: at Rabobank, you work on yourself & the world around you at the same time.

You see this reflected in your own development budget, our hybrid working environment, and a good balance between your work and your home. In addition, you can work on banking matters for our private and business clients, but also on societal issues such as the food and energy transitions.

At Rabobank, we believe that we become stronger through people who complement each other. By embracing our differences, we bring out the best in each other. We seek that diversity in things such as knowledge, skill, and experience, but also in gender, background, and culture. We strive for diversity and the space to be yourself in every department - whoever you are. That is what diversity and inclusion at Rabobank is all about.

• MBO level 4 work and thinking level
• Driven in the field of commerce
• Striving for results
• Flexibly deployable on working days (fixed days off possible in consultation with manager)
• Focus on customer

Are you still doubting? Do you find applying exciting? There is no need, because we look forward to meeting you. We would love to receive your response to this vacancy for Customer Service Representative Private Clients. Do you want to ask substantive questions about the position first? Then you can contact:

• Marjolein van den Berg via Marjolein.van.den.Berg@rabobank.nl

Kevin van Gils, Corporate Recruiter, will be happy to answer your questions about working at Rabobank and the procedure via Kevin.van.Gils@rabobank.nl