Business Support Specialist

As a Business Support Specialist, you are the fixed point of contact for our business customers. You ensure that they make optimal use of our services and can always count on fast, personal support. No two days are the same: one moment you are helping a customer with a practical question, the next you are thinking along about improvements that take their service and ours to a higher level.

Via telephone, email, and our customer portal, you are in daily contact with customers. You answer questions, process requests, and ensure that matters are handled quickly and carefully. Whether it concerns a reorder, an invoice query, or a complex request: you monitor the process from start to finish and coordinate with colleagues within the organization where necessary.

Additionally, you play an important role in the onboarding of new customers. Together with account managers, you ensure a smooth start and a positive first experience with Odido. You also proactively maintain contact with existing customers, for example regarding contract renewals or new possibilities within our portfolio. Thanks to your involvement, customers feel heard, helped, and valued.

Together we are

At Odido, we believe that technology brings people closer together. That is why we want to be the most human-centric telecom provider in the Netherlands. We achieve that not with standard answers or scripts, but with colleagues who take ownership and dare to make a difference.

You play an important role in that. Behind every solution, every piece of advice, and every customer contact stands someone who truly listens and thinks along. That person is you. Because when customers can trust us, we build relationships together that last longer than a contract.

Here is what we stand for

At Odido, we see each other, help each other, and celebrate successes together. We believe that everyone has unique talents and that growth begins with trust. That is why you get the space with us to develop yourself, take on new challenges, and realize your ambitions.

We do not only look at where you are now, but especially at where you want to go.

This is what we have for you

At Odido, you work in a committed and informal team where collaboration, fun, and development are central.

• 30 vacation days (on a full-time basis) and an extra day off after Ascension Day;
• Hybrid working: 3 days in the office and 2 days from home;
• A phone voucher of €350 with which you choose a device yourself that remains entirely yours;
• A personal development budget and access to more than 200 trainings and courses;
• An attractive bonus scheme appropriate to your position;
• An excellent pension scheme via Zwitserleven;
• Discount on Odido Internet & TV or Klik & Klaar for home;
• A lease bike scheme for a healthy and sustainable commute to work;
• An employer contribution for your sports subscription;
• Access to an extensive benefits platform with attractive discounts.

In short: an environment in which your contribution is valued and rewarded.

You get energy from satisfied customers and know better than anyone how important good service is. You are communicatively strong, think in solutions, and maintain an overview, even when many things are happening at once. Thanks to your proactive attitude and organizational talent, both customers and colleagues know exactly where they stand.

We are looking for people who are curious, see opportunities, and get energy from change. The world of telecom and technology never stands still, and neither do we. That is why you feel comfortable in a dynamic environment in which you continue to learn, improve, and collaborate.

Are you someone who takes initiative, loves to make connections, and truly helps customers move forward? Then we would love to meet you.