Jobs in the Netherlands, in English.

Customer Support Specialist

Hybrid in Capelle aan den IJssel·Added yesterday (last checked 2 Nov)

Leadinfo

6 open roles

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Our summary

Work mode: Hybrid, Capelle aan den IJssel
Languages: Dutch
Experience: 2+ years

Skills

Nice to have

This job advert was originally written in Dutch.

Requirements

What we're looking for

At least 2 years of experience in (technical) support, Customer Success, or a similar role.
An analytical and structured way of working: you recognize patterns and know how to translate them into structural improvements.
Experience with tools such as HubSpot, Jira, or Intercom is a plus.
You switch easily between different tasks and know how to set the right priorities.
You are curious, think in solutions, and take the initiative to continuously improve, both for customers and our internal processes.

Nice to have

Strong communication skills in Dutch and English. Do you also speak another European language? Then that is a plus.

Pay & benefits

What you'll get

A versatile role within a fast-growing and innovative tech company
International career growth opportunities
A hybrid work model: partly at home, partly in the office in Capelle aan den IJssel
26 vacation days and an extra day off on your birthday
A good pension scheme
A monthly discretionary budget of €50 for, for example, sports, hotel stays, or meal boxes
An international team with enthusiastic colleagues
Daily lunch and snacks at the office
A pool table, Xbox, and Mario Kart for relaxation in between
An informal and social culture with Friday afternoon drinks and regular fun company events

Are you ready to help customers further, solve complex issues, and make our support a little bit better every day? We look forward to speaking with you.

The role

What you'll do

You help customers with technical and functional questions via HubSpot, email, telephone, and WhatsApp.
You think proactively along with customers, anticipate follow-up questions, and help them utilize Leadinfo optimally.
You signal growth opportunities within customers and involve Customer Success where necessary.
You develop and maintain clear documentation, help articles, and FAQs, so that customers can proceed independently.
You analyze trends in customer inquiries and translate insights into structural solutions and process improvements.
You collaborate with Product, Sales, and Customer Success to share customer feedback, implement improvements, and optimize the customer experience.
You contribute to projects that make our support processes smarter and more scalable.

Hi there, we're Leadinfo 👋

At Leadinfo, we help B2B companies convert website visitors into real commercial opportunities. Our SaaS platform shows which companies are visiting a website, so that sales and marketing teams can take targeted action.

We are growing fast and are looking for an experienced Customer Support Specialist who looks beyond just the customer's question. You think ahead, dive into complex issues, and ensure that customers get the most out of Leadinfo.

As a Customer Support Specialist, you are an important point of contact for our customers. Whether it concerns a technical integration, a billing question, or feedback on our platform: you take charge. You don't just answer today's question, but also think along about the next step. You recognize opportunities to help customers work smarter with Leadinfo and involve Customer Success when you signal growth opportunities.

Additionally, you look beyond individual customer questions. You recognize patterns, think along about structural improvements, and work on projects that make our support smarter and more scalable. In this way, you not only make a difference for our customers, but also continuously improve the way we support them.