Customer Support Specialist (Dutch)

• Demonstrable affinity with technical support (systems / apps / digitalization)

• Experience in customer support (B2B/B2C) or another customer-oriented role

• You are highly customer-friendly and know how to excite and retain customers

• A communicative and positive mindset focused on customer satisfaction

• You do not get flustered if you do not know an answer immediately; you actively look it up

• Native Dutch (required) + good command of English

• An excellent salary

• 24 vacation days

• Full-time position

• Hybrid working (we work with colleagues throughout the Netherlands)

• Working in a fast-growing scale-up with international ambitions

• Many development opportunities

• A unique culture of freedom & responsibility

• Cozy Thursday afternoon drinks and socials

• A laptop and high-quality headset

BriqSafe (currently operating as LegionellaDossier) is the leading SaaS platform in the Netherlands for water safety compliance.

BriqSafe is looking for a Frontline Customer Support Agent who speaks and writes Dutch. As a customer-oriented SaaS organization, we are committed to providing the best possible service, and the ideal candidate shares this ambition and has a passion for customer satisfaction. Additionally, you will contribute to an important goal: making drinking water safe and keeping it that way.

You are only satisfied when our users and customers are too. You listen, ask the right questions, and are always ready for the customer. No question is too crazy and no solution too difficult. You always help! With your communication skills and proactive attitude, you ensure a smile from customers, partners, and colleagues. Additionally, you are the voice of the customer: you identify needs and actively propose improvements and innovations for our software.

As a Customer Support Specialist, you are the link between our customers and the organization. You have daily contact with customers and work together with other teams. Your main tasks are:

• Answering customer questions via email, telephone, and live chat in a fast and professional manner

• Solving problems and performing troubleshooting

• Escalating complex issues to the correct department

• Following up on customer inquiries and taking full responsibility for the customer journey

• Maintaining customer interactions and administration

• Continuing to learn and develop in new software and systems

Our platform is currently undergoing a complete transformation, in which we are replacing our legacy system with a modern, scalable architecture based on microservices, event-driven communication, and a significantly smarter and more extensive range of features.

Do you have strong communication skills and a passion for customer contact? Do you enjoy being the primary point of contact for customers and helping them with their questions? And are you available full-time? Then read on!