Customer Support Specialist

Customer Support Specialist - Out-of-Home

Roamler maintains the most comprehensive database of European locations where you can buy food and drink, fueled by hundreds of sources such as review sites, POS data, and wholesaler data. Through our SaaS platform, customers convert that data into leads, market insights, and smarter field sales. Our customers are (Field) Sales and Insights managers at multinationals such as Unilever, Red Bull, and FrieslandCampina, but also local leaders like Mocca d'Or and Remia.

• You answer customer questions via email, telephone, and tickets, and ensure that everything is resolved correctly and on time.

• You create new user accounts and manage permissions and licenses.

• You set up customer environments in Salesmapp and customize them according to customer wishes, such as fields, forms, and settings.

• You prepare lead lists and selections from our outlet database for customers' sales teams.

• You are the central point of contact for customer wishes and ideas regarding our applications, and translate these into input for the product team.

• You reproduce bugs and issues, document them clearly, and pass them on to the developers and product owner.

• You experiment with AI tools to make support more efficient, for example when drafting responses, maintaining knowledge articles, or recognizing recurring questions.

You are a strong communicator and derive satisfaction from helping others. You enjoy working together to achieve the best result.

• You have a higher professional education (HBO) level of work and/or thinking.

• You speak and write fluently in Dutch and English.

• You are eager to learn, take responsibility, and do not let go of a question until it is truly resolved.

• You have experience with Customer Support & Ticketing (Hubspot, Zendesk, JIRA).

• You have an affinity with software and apps. Experience managing CRM applications and knowledge of SQL databases is a plus.

• You are curious about AI and are open to new ways of working.

• You work at least 3 days per week in the office and are available for at least 32 hours per week.

• A versatile role with direct impact on customer satisfaction and the further development of our products.

• Plenty of room to grow, in support, towards Customer Success or Product.

• A Customer Success team of ambitious professionals with a healthy dose of humor and fun, including monthly drinks and team activities.

• An open culture in which you can be yourself.

• A market-competitive salary, depending on your experience.

• 25 vacation days (based on full-time).

• Pension: solid pension scheme with an 8% employer contribution.

• An office in Amsterdam and the possibility to work partly from home.

• The necessary tools or trade, including a laptop & iPad.

• € 250 home office allowance after the probationary period.

Apply via the button on this page with your CV and a short motivation. Questions about the position? Feel free to email thomas.vanzoggel@roamler.com.