Customer Support Analyst

LOGEX is a leader in data analysis in healthcare. We transform complex healthcare data into clear insights that enable healthcare organizations to achieve better treatment results and steer towards value-based care. Our solutions are used daily by more than 80 healthcare institutions, both public and private, and make the difference in the healthcare of tomorrow.

As a Customer Support Analyst, you are the first point of contact for our customers. You help healthcare professionals and hospitals with questions regarding our products and data, investigate reports, and coordinate with colleagues where necessary. By carefully investigating questions and communicating clearly, you ensure that customers have confidence in their data and can make optimal use of our solutions.

• You support customers with questions about our products, data deliveries, and quality registrations.

• You help customers better understand and use our products and insights.

• You collaborate with colleagues from different teams and support customers and internal stakeholders with issues surrounding data quality and data processing.

• You view issues from the customer's perspective and think along about how we can make our services, processes, and products more user-friendly and efficient.

• You actively contribute ideas for improving internal processes and contribute to an efficient and scalable Customer Support team.

We are looking for someone who gets energy from the combination of healthcare, data, and customer contact. You enjoy troubleshooting problems and derive satisfaction from helping customers. At the same time, you are curious about the processes behind the scenes and actively seek opportunities to improve them.

Additionally, you recognize yourself in the following:

• You have a completed HBO (higher professional education) degree.

• You have 0 to 2 years of work experience and an affinity with healthcare.

• You are customer-oriented and work accurately.

• You enjoy investigating data, establishing connections, and detecting anomalies.

• You can communicate effectively with various stakeholders, both internally and externally.

• You work in a structured manner, are result-oriented, and have a pragmatic attitude.

• You take initiative and have a proactive attitude towards new challenges and opportunities for improvement.

• You enjoy bridging the gap between customers, data, and technology.

• You speak and write fluent Dutch.