Support Coördinator

As a Support Coördinator at Blue10, you always maintain an overview and simultaneously monitor the quality of the support provided by Blue10. Blue10's support team ensures that every customer truly feels heard and receives the follow-up they need to continue using Blue10. In this process, you ensure that all processes run smoothly and that any form of friction is removed, so that the support team can focus entirely on helping customers.

In short, your role looks like this:

• You are responsible for the customer satisfaction (CSAT score) of Blue10;

• You have an overview of all processes running within and around the Blue10 support team;

• You monitor the quality of the support provided by Blue10 (both tickets and knowledge base);

• You ensure that the knowledge level of your support colleagues continuously improves;

• You drive to ensure that the time between question and answer is as short as possible, whereby the customer obviously receives the answer they are looking for;

• You provide input to Product for product improvements that work to reduce support volume;

• You can focus entirely on providing service and improving the process. For all people-related matters, you coordinate with a Talent Manager.

• You are Open, Positive, Practical, and Enterprising;

• You maintain an overview at all times, are analytical, and are process-oriented;

• You take initiative, set the right priorities, and are decisive;

• You always obtain the right information; whether you know it yourself, coordinate with a partner, or by consulting with the right people around you;

• You have a positive and flexible attitude, and think in terms of possibilities and solutions;

• You are service-oriented and always aim for quality; it is only truly good if the customer is satisfied;

• You have at least a university-level (WO) working and thinking level and demonstrable experience in the analytical field;

• You are fluent in the Dutch language, both spoken and written.

• A place where you can truly be yourself;

• A market-conform salary and travel allowance;

• 25 vacation days and a favorable pension scheme (only 2% personal contribution);

• A company laptop;

• Free lunch, fresh fruit, and much more from the Blue10 supermarket;

• Delicious coffee beans with freshly frothed milk;

• A varied position with plenty of room for own initiative and personal development;

• Distractions on the work floor, such as: foosball, table tennis, guitar, and piano;

• Weekly drinks and multiple company outings per year, where you truly get to know your colleagues;-).

With us, it is not just about what we do, but certainly also about who we are. We believe that hard work and having fun go together perfectly. We provide clear frameworks within which you receive the freedom to take your responsibility. That is why you receive the Blue10 daily dashboard every day, so that you also know how we are doing as an organization and whether we are on course to reach our goals.

Blue10 customers experience a sense of control over their financial administration because they automate the procurement process from contract to payment. With our software, invoices are approved on average 5 to 10 days faster, invoices are paid to suppliers on time, and the month-end closing is under control. Our customers make better decisions because they rely on up-to-date figures.

Blue10 automates repetitive tasks, checks the completeness, timeliness, and accuracy of the administration, and provides context to users, for example when approving or searching for invoices and contracts. Blue10 is the ideal assistant for financial administration.