Customer Support (24-40 hours)

WHAT WILL YOU BE DOING?
As Customer Support at Blue10, you ensure that every customer truly feels heard and satisfied. Naturally, you also provide customers with the follow-up they need to continue using Blue10. The support team is responsible for providing the right service to our customers, who use our cloud software daily for the digital and automated processing of invoices and/or the management of contracts.

In short, your role looks like this:

• You are responsible for the customer satisfaction (CSAT score) of Blue10;

• You are the point of contact for our customers who have questions when using our software;

• You ensure the correct reception, registration, and adequate follow-up of support requests;

• You analyze more complex issues, identify the problem if necessary, and ensure the correct handling of the support request;

• You monitor the turnaround time of support requests for both yourself and the team.

• You are Positive, Practical, Open, and Enterprising;

• You are customer-oriented and think in terms of possibilities and solutions;

• You maintain an overview and can switch effectively between tasks;

• Experience in IT is not a requirement, but affinity with IT is. You are primarily motivated by truly helping our customers further. You are only satisfied when the customer is too;  

• You have a higher professional education (HBO) level of working and thinking;

• You are fluent in the Dutch language, both spoken and written. 

Even when you do not meet all the job requirements exactly, we still want to invite you to apply.

• A place where you can truly be yourself;

• A market-conform salary and travel allowance;

• 25 vacation days and a favorable pension scheme (only 2% personal contribution);

• A company laptop;

• Free lunch, fresh fruit, and much more from the Blue10 supermarket;

• Delicious coffee beans with freshly frothed milk;

• A varied position with plenty of room for own initiative and personal development;

• Distractions on the work floor, such as foosball, table tennis, guitar, and piano;

• Weekly drinks and multiple company outings per year, where you truly get to know your colleagues;-).