Support specialist | Great growth prospects | Perfect start to your IT career

• An extensive onboarding process of ± 6 months in which we prepare you for our skilled service desk.
• A starting salary between € 2,800 and € 3,500, depending on your experience.
• 27 vacation days (and the possibility to purchase 15 additional days with full-time employment).
• Hybrid working, at home or in the office.
• Sociable team activities, such as Friday afternoon drinks, a summer festival, and a Christmas party.
• Growth opportunities, for example to product specialist or consultant.
• A ChatGPT Business or MS Copilot 365 account and space to experiment with AI tools and help build how AI is deployed within Aareon; your ideas are welcome.
• The chance to improve your table tennis skills during breaks.

Starter? Then this is extra interesting!

Recently graduated or little experience in IT? No stress! For Young Professionals like you, we have a special program of 2 to 3 years in which you can grow steadily. You will receive guidance and a salary that grows along with your development. We invest in you, including your development in the field of AI. Because the future of support is smart, and you are actively helping to build it.

Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.
With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

As a Microsoft Support Specialist, you are the link between our customers, consultants, and our development team. Every day brings new challenges and opportunities to find solutions for complex problems within our customers' software. Are you proactive, communicative, and looking for a challenging role in which you will analyze, investigate, resolve, and advise at an HBO (higher professional education) level? And are you curious about the possibilities of AI and how it can help you work more efficiently? Then join our team and become part of a close-knit and sociable team where personal development and fun go hand in hand.

• Analyzing incoming error messages from real estate customers; if the error message is not clear, you contact the customer to ask follow-up questions until the report is completely clear.
• Investigating and, in doing so, reproducing the reported error message to determine the cause.
• Resolving, either together or with the help of your colleagues from development. Depending on the error in the system, you are the one who can repair the error, or your colleagues from development.
• Advising the customer once the error has been resolved. You explain over the phone or via email where the error was and advise the customer on the use of our software.
• Thinking along about how AI can be deployed within support processes, ticket handling, and customer and product support, from deploying chatbots to automating recurring tasks.

In your role, you are the link between customer, consultant, and development, you monitor the open processes and keep the customer informed of the status. You therefore bear a great responsibility for a smoothly running process.

You start the day with a cup of bean coffee and a chat with your colleagues. At 9 AM: stand-up with the team. What have you done, what are you running into, who is handling the urgent reports? Then, get to work. No "forgotten password" questions land on our skilled service desk. You dive into the more complex challenges: a connection that falters, data going the wrong way. You reproduce the problem in our test environment, contact development, and switch to a customer on the phone in between. In between, you use AI tools such as ChatGPT to reach solutions faster, write documentation, or smartly process recurring questions. Not everything is resolved by the end of the day, and it doesn't have to be. Tomorrow, your colleagues are happy to brainstorm with you to reach a solution together. And perhaps that is the moment to consider: can AI help us do this faster next time?

We are looking for an enthusiastic, analytical, and communicative colleague who gets energy from helping customers and solving technical issues. Our support team consists of a diverse group of colleagues—experienced, medior, and junior—each with different (work) experience. We are happy to teach you the knowledge about our Microsoft Dynamics 365 (Tobias 365) system and our work processes during your onboarding of ± 6 months. What we do ask of you is the following:

Do you already see yourself as our new Support Specialist? Don't wait any longer and apply directly by clicking 'Apply' at the bottom of this page. Do you have any questions about the position? Feel free to email us at vacature@aareon.nl.

At Aareon, we love diversity. Doubting whether you meet the requirements? Just apply! We believe more in potential than in perfection.