Account Manager
Qualizorg1w ago
CompuGroup Medical (CGM) is one of the most prominent eHealth companies in the world, active in 19 countries with customers in 43 countries.
Hybrid in Deventer
Jobs in the Netherlands, in English.
26,000+ live jobsL1 Support Professional
Hybrid in Echt·Full-time·Added 11 days ago (last checked 15 Oct)
Our summary
- Work mode
- Hybrid, Echt
- Contract
- Full-time
- Languages
- Dutch
Skills
This job advert was originally written in Dutch.
Requirements
What we're looking for
- MBO+ or HBO level of work and thinking.
- Preferably 1-2 years of experience as a pharmacy assistant.
- Experience with a ticketing/ITSM system (e.g., SAP CRM, TOPdesk, ServiceNow, Jira).
- Structured, analytical, and accurate.
- Strongly service-oriented, empathetic, and communicative.
- Resistant to stress and able to manage multiple reports simultaneously.
- Team player, eager to learn, and curious about new technologies.
- AI literacy: you are open to AI tools, can assess when to use them and when not to, and take privacy and data security into account.
Nice to have
- Experience or affinity with healthcare/eHealth (HIS, AIS, medication processes).
- Experience with CGM pharmacy or as a pharmacy assistant.
- Experience with remote support (RDP, TeamViewer, AnyDesk).
- Experience with ITIL processes (incident/problem management).
- Experience with AI tools (e.g., chatbots, copilots) in a work environment.
Languages
- Excellent command of Dutch, good command of English.
Pay & benefits
What you'll get
- A varied role in an enthusiastic, professional team in a modern eHealth company.
- Market-conform salary and good secondary employment conditions.
- 32/36/40 hours per week possible, in consultation.
- Pension scheme and 25 vacation days (on a full-time basis).
- Occasional working from home possible.
- Travel allowance (€0.23 per km).
- Company laptop.
- Room to develop and grow within CGM.
The role
Function: L1 Support Professional
Location: Echt, Netherlands
Hours: 32-40 hours per week
What you'll do
As an L1 Support Professional, you are the first point of contact for our customers. You help healthcare professionals quickly and expertly with questions and malfunctions regarding our software and related systems. In doing so, you make meaningful use of modern tools, such as AI solutions, to reach the right answer faster.
- First point of contact for pharmacists and assistants (telephone, email, digital) regarding questions and incidents.
- Registering, classifying, and prioritizing reports in our ticketing/CRM system (e.g., SAP CRM).
- First-line analysis and resolution of malfunctions regarding:
- CGM application for pharmacies and polyclinics
- Guiding customers step-by-step and providing clear explanations.
- Monitoring, following up, and handling tickets according to SLA; escalating to L2/L3 in a timely manner if necessary.
- Contributing to knowledge articles and FAQs, and thinking along about improvements.
- Utilizing AI tools where possible (e.g., searching documentation faster, draft answers, analysis of error messages), with an eye for privacy and quality.
Hiring process
Ready to use your skills in a team where tech, fun, and comfort are perfectly balanced?
Then apply on our CGM career page
About Qualizorg
In their own words
About the company & team
CompuGroup Medical (CGM) is one of the largest eHealth companies in the world. In the Netherlands, we have been supporting GPs, pharmacies, out-of-hours GP clinics, and other healthcare institutions with our software for more than 30 years.
Our mission: "Nobody should suffer or die because medical information was missing. Never and nowhere."
We combine healthcare knowledge with IT, work together informally, and value professionalism, openness, and initiative.
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