Business Support Analyst

• A gross salary between €3,796.93 and €5,424.18 gross per month;
• Plenty of room for personal development and great growth opportunities;
• An excellent pension scheme;
• 8% holiday allowance;
• An end-of-year bonus of 8.33%;
• A profit-sharing scheme, up to 20%;
• 25 vacation days and 5 extra days off;
• Significant discount on flight tickets (if you have been employed for at least 6 months);
• A sustainable transport policy, including 100% free travel to work via Public Transport (within the Netherlands);
• If your position allows it: working from home and working from abroad for up to 8 weeks (EU and Caribbean region);
• Discount on your health insurance;
• A budget for sustainable employability.

Vacancy type: Regular
Location: Schiphol Oost
Hours per week: 40
Education level: HBO; WO
Apply by: 03-11-2026

As a Business Support Analyst for our component repair processes, you are the key to insight and optimization. You function as a (financial) analyst and sparring partner for the various shops and management of Component Services. Through sharp analyses and advice regarding lead time, costs, and process improvement, you make the difference for our component maintenance and you are the driving force behind data-driven decision-making.

As a Business Support Analyst, you are the connecting factor between operations, commerce, and engineering. You analyze data and processes, advise on improvements regarding the cost performance of the various repair shops, and support the Capability Development Manager with the (financial) optimization of the capability portfolio to make it transparent which component maintenance is or is not profitable. In doing so, you make a direct contribution to an efficient and profitable organization.

Concretely, this means:

• Preparing financial analyses to realize process improvements and cost savings for the component repair shops.
• Supporting the capability portfolio by analyzing profitability and cost structures.
• Answering financial questions about internal capabilities and performance for departments within Component Services, Procurement, and Sales.
• Providing input and advice during quotes and contract negotiations to promote profitable contracts and customer relationships.
• Automating financial analyses to improve the speed of insights.

You will join the Direct Support department at the Plant Shop Engineering & Support, part of KLM Component Services at Schiphol-Oost: a dynamic environment where technology, data, and operations come together. You will work closely with the Capability Development Manager, colleagues from Shop Engineering, Component Repair, Commercial Operations, Procurement, and Air France Industries. A place where professionalism, cooperation, and teamwork are central.

We are looking for a Business Support Analyst who can combine data analysis and data methodologies into process optimization with commercial insights. You have a passion for analytical problems and know how to translate them into practical improvement proposals and advice. Automating performed analyses is in your blood. You work independently, possess strong communication skills, and enjoy collaborating in multidisciplinary teams. You have an eye for detail and know how to thoroughly understand analyzed information and give it practical meaning.

• Building and maintaining relationships
• Problem analysis
• Initiative
• Realization of goals
• Oral communication
• Planning and organizing

Problem analysis

Initiative

Realization of goals

Planning and organizing

• A challenging role at a unique Dutch company;